Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Morales

Hazel Crest,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Coding and Billing Specialist

KOS SERVICES LLC
CHICAGO, IL
03.2022 - Current
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Developed financial reports detailing accounts receivable aging status.
  • Assisted in developing strategies for improving collections processes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Investigated incorrect billings and processed refunds as necessary.
  • Submitted claims to insurance companies.
  • Created reports on coding activity for management review.
  • Collaborated with other departments such as IT, Billing, Accounts Receivable, Medical Records and Quality Assurance in order to resolve any coding-related problems quickly.
  • Prepared detailed reports summarizing denial activity by provider, payer, service type for use in budgeting decisions.
  • Drafted correspondence between providers and payers concerning reimbursement issues.
  • Researched technical accounting issues to provide guidance on proper accounting treatments.
  • Maintained detailed documentation regarding all accounting transactions.
  • Provided administrative support to the accounting team.
  • Performed accounting or financial analysis.
  • Provided administrative support to accounting department personnel.
  • Managed daily operations within the accounting department.
  • Organized and maintained accounting files, databases, records.

Office Manager

Family Dentist
Chicago, IL
04.2020 - 02.2022
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Ensured compliance with applicable laws regarding employment practices.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in recruiting, onboarding and training new employees.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supervised staff members, organized schedules and delegated tasks.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Responded to customer inquiries via phone or email in a professional manner.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Dental Receptionist/Dental Assistant

Secure Dental
Chicago, IL
02.2019 - 04.2020
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Collected payments from patients in accordance with established policies and procedures.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Coordinated with other healthcare professionals to ensure efficient office operations.

Education

COSMETOLOGY - Cosmetology Education

AVEDA INSTITUTE OF CHICAGO
Chicago, IL
05-2018

High School Diploma -

Marie Curie High School
Chicago, IL
06-2016

Skills

  • Revenue Cycle Management
  • Payment posting
  • Insurance Verification
  • HIPAA Compliance
  • Claims Processing
  • Mail Sorting
  • Administrative Support
  • Database Management
  • Data Analysis
  • Payment Processing
  • Account Reconciliation
  • Account updating
  • Accounting Support
  • Financial Reporting
  • Time Management
  • Billing statement management
  • Problem-solving abilities
  • Relationship Building
  • Billing Document Creation
  • Excellent Communication
  • Accounts receivable expertise

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Coding and Billing Specialist

KOS SERVICES LLC
03.2022 - Current

Office Manager

Family Dentist
04.2020 - 02.2022

Dental Receptionist/Dental Assistant

Secure Dental
02.2019 - 04.2020

COSMETOLOGY - Cosmetology Education

AVEDA INSTITUTE OF CHICAGO

High School Diploma -

Marie Curie High School

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