Veronica Morales
San Diego,C.A
Summary
Experienced in customer service, health care, education, and strong leadership skills. Detail-oriented professional with extensive knowledge of different community resources and having a great understanding in taking a lead role with difficult situations. Proven history of effective support and care for families and community. Dedicated to long-term plan success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
South Bay Guidance Center
10.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
Lead Case Manager (ECM)
Premier Medical Group
09.2024 - 04.2024
- Assisted individuals with navigating various systems to provide a whole person care approach with vulnerable populations
- Advocated for clients and families who would benefit from access to resources in the community
- Some of those resources are assisting with Medi-Cal coverage, food baskets, and linkage to mental health services
- Conducted monthly wellness calls to ensure effectiveness of the program
- Also Interviewed new individuals to enroll into the Enhance Care Management Program
- Also advocated on client’s behalf with medical appointments, specialists’ appointments, pharmacy, and medication management
Case Worker
Manpower workforce solutions
05.2023 - 09.2023
- Assisted participants in being housed in hotels under housing vouchers through the San Diego housing commission
- Provided case management to assess participants with potential barriers to maintaining stable housing
- Provided participants with coaching, support, and referrals to improve housing retention, stability, quality of life and self-sufficiency
- Assisted with budgeting, life skills, tenancy skills and communication skills
Program Specialist
One Well
03.2023 - 05.2023
- Assisted in the process of documentation, assessments, and on boarding process for individuals entering the independent living program
- Supported independent living, care givers and or providers needing time off with (respite staff) answering phone calls, receiving emails
- Coordinating with regional center for new referrals and support staff with adequate schedules
- Assisting with time sheets and timeliness accuracy and other duties as needed
Social Worker
California Veterans Assistance Foundation
11.2021 - 07.2022
- Assist veterans with housing, food, clothing, and shelter
- Coordinate with outside agencies, work closely with the VA for doctor appointments, and other
- Supervise site to ensure all is running smoothly and in compliance with guidelines, rules, and regulations
Family Coordinator
Independent Options
10.2020 - 02.2021
- Assisted clients maintain daily living standards by assisting with personal hygiene needs
- Documented individual’s actions and activities via zoom due to covid and took special notes of notable incidents for weekly record
- Communicated effectively with caregivers in effort to monitor individual's medications use, doctor appointments, and financial sources
- Communicated with individuals via phone call or zoom and documented any concerns
Social Services Worker
Department of Human Services
01.2020 - 06.2020
- Obtain a full caseload of recipients applying for RFA (Resource Family Approval Unit for Foster Care)
- Conduct home inspections for review of compliance with the state regulations, codes, and California written directives by CDSS
- Follow up with phone calls, e-mails, faxes, and responding in a timely manner
- Working with other units such as child protective services during on-going investigations, full collaboration with placement unit, adoptions, and court intake workers for the wellbeing and placement of the child
Case Manager II
Kern County Mental Health
03.2018 - 11.2019
- Determined and coordinated appropriate level of care to meet individual needs
- Follow through with protocols, laws, and regulations
- Respond to crisis calls, routine welfare checks with individuals while experiencing behavior issues or other during custody
- Coordinate with deputies concerning housing locations, advocate on behalf of individual and developed an exit plan prior to releasing individual in effort to continue assisting with the individual needs such as; food clothing shelter and other community resources
Case Manager I
Kern County Mental Health
09.2012 - 03.2018
- Obtain caseload of 40-50 individuals in outpatient setting
- Determined and coordinated appropriate level of care to meet individual needs
- Reviewed effectiveness of treatment for individual and family situations
- Reviewed treatment plans against individual goals and healthcare standards
- Reviewed and recorded progress for all individuals
- Supervised volunteers and trained new hires
Education
Master's Program - Applied Psychology
University of Phoenix
03-2026
Bachelor of Science -
University of Phoenix
01.2010
Nursing Certification -
Bakersfield College
Bakersfield, CA10.2001
Skills
- Communication skills
- Criminal justice
- IEP writing knowledge
- Documentation
- Conducting interviews
- E-mails
- Behavioral specialty
- Community referrals
- Microsoft excel
- Client advocacy
- Office/ Home visits
- Microsoft word
- Culturally sensitive
- Organizational skills
- Planning Protocols
- Relationship building
- Quality Problem resolution
- Team building
- Recovery guidance
Certification
- Certified Bilingual (Spanish read, write, and speak fluent), Bakersfield College, 2005, 2015
- Certificate - Typing (43 words per minute), Bakersfield College, 2020
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Peer Support Specialist
South Bay Guidance Center
10.2024 - Current
Lead Case Manager (ECM)
Premier Medical Group
09.2024 - 04.2024
Case Worker
Manpower workforce solutions
05.2023 - 09.2023
Program Specialist
One Well
03.2023 - 05.2023
Social Worker
California Veterans Assistance Foundation
11.2021 - 07.2022
Family Coordinator
Independent Options
10.2020 - 02.2021
Social Services Worker
Department of Human Services
01.2020 - 06.2020
Case Manager II
Kern County Mental Health
03.2018 - 11.2019
Case Manager I
Kern County Mental Health
09.2012 - 03.2018
Bachelor of Science -
University of Phoenix
Nursing Certification -
Bakersfield College
Master's Program - Applied Psychology
University of Phoenix
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