VERONICA MORENO
SACRAMENTO,California
Summary
Energetic and multilingual Public Servant wanting a position as Emergency Services Program Manager. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude with safety and efficiency as a priority. Seeking to stay in a team- oriented and high energy environment.
Overview
19
19
years of professional experience
Work History
Firefighter
CAL FIRE Local 2881
06.2018 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Responded to emergency calls and provided medical assistance to injured individuals.
Aircraft Rescue Firefighter
Air Force
06.2014 - Current
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Prepared incident reports detailing personnel, location and results of each call.
- Assisted in prevention of fires through public education programs.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Compiled and maintained log books, run reports and training records.
Security Forces Journeyman
Air Force
03.2010 - 06.2014
- Coordinated and operated communications equipment and intrusion detection systems.
- Oversaw defense operations for entire air base.
- Coordinated protection measures for equipment resources and weapons systems.
- Directed team and individual tactical drills, training and anti-terrorism tasks.
- Managed and supervised security force personnel and duties.
- Conducted background checks on new personnel to certify security clearance.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Responded to emergency situations quickly and calmly for professional support.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Cashier Team Lead
Home Depot
05.2008 - 06.2012
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Interpreted and enforced operating instructions, procedures and safety rules.
Merchandising Specialist
Macys Department Store
07.2004 - 02.2011
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Optimized store displays and appearance via strategic merchandising.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Communicated merchandising needs to store manager.
- Worked with managers and advertising directors to optimize promotions.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Led merchandise selection, pricing, planning and marketing.
Education
No Degree - Fire Prevention And Safety Technology
Modesto Junior College
Modesto, CA04.2014
Emergency Medical Technology
Modesto Junior College
Modesto, CA04.2014
Skills
- Company Culture and Values
- Verbal and Written Communication
- Emergency Situations Management
- Safety Procedures
- Guest Services
- Public Interaction
- Issue Resolution
- Adult AED and CPR
- Pre-Flight Briefings
- Judgment and Decision-Making
- Cleanliness and Sanitation
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Firefighter
CAL FIRE Local 2881
06.2018 - Current
Aircraft Rescue Firefighter
Air Force
06.2014 - Current
Security Forces Journeyman
Air Force
03.2010 - 06.2014
Cashier Team Lead
Home Depot
05.2008 - 06.2012
Merchandising Specialist
Macys Department Store
07.2004 - 02.2011
No Degree - Fire Prevention And Safety Technology
Modesto Junior College
Emergency Medical Technology
Modesto Junior College
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