Veronica Moreno
Houston,TX
Summary
Accomplished Project Manager with a proven track record at The Southwell Company, enhancing customer satisfaction and streamlining project delivery. Expert in project planning and customer relations, I have successfully led teams to achieve organizational goals while managing costs effectively. Technical proficiency and advanced problem-solving skills have consistently driven projects to successful completion, creating long-term client relationships and boosting profitability. Scheduled installation, received payments, issue PO's, excellent customer service, answer phones and direct calls. Great team worker and always willing to lend a helping hand.
Overview
15
15
years of professional experience
Work History
Project Manager
The Southwell Company
06.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitor projects closely to ensure deadlines
- Established effective communication among my team for successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed costs and entered estimate in the system to send to customer.
- Prepared and submitted Project Invoices, PO's, enter payments in the system, enter weekly WIP reports.
- Reported regularly to managers on project budget, progress, and technical problems.
- Outsourced vendors to accomplish project goals.
- Developed strong customer service, Estimator for project, Follow ups, Release PO's, Release into production and monitor project progress.
- Managed incoming calls, emails and faxes per day from customers.
Sales Manager
Iaso TeaTLC
04.2014 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
Salesperson
Harbor Freight
02.2014 - 06.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Located merchandise across various stores to address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Cashier, Shelf Stocker, kept aisles clean
Banquet Server
Omni Hotel
02.2009 - 12.2014
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Adhered to all health and safety regulations while serving food and beverages.
Education
GED -
Roy Miller High School
Corpus Christi, TX06.1991
Skills
- Project planning and development
- Project Scheduling
- Customer Relations
- Purchasing and procurement
- Budget Administration
- Customer relations specialist
- Vendor Sourcing
- Advanced understanding of Cyrious, Excel sheet, Word docs
Timeline
Project Manager
The Southwell Company
06.2019 - Current
Sales Manager
Iaso TeaTLC
04.2014 - 06.2019
Salesperson
Harbor Freight
02.2014 - 06.2019
Banquet Server
Omni Hotel
02.2009 - 12.2014
GED -
Roy Miller High School
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