Veronica Moreno
Brownsville,TX
Summary
Accomplished Operations Manager with a proven track record at Academy Sports and Outdoors, enhancing operational efficiency and staff performance. Expert in customer service and problem-solving, I've led teams to exceed performance targets through innovative management and effective training. Skilled in optimizing processes and fostering a professional work environment, my approach has significantly improved customer satisfaction and employee accountability. A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
34
34
years of professional experience
Work History
Department Manager
H & M
08.2015 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
Operations Manager
Academy Sports and Outdoors
06.1990 - 03.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
High School Diploma -
Edinburg High School
Edinburg, TXSkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Goals and performance
- Performance Management
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Department Manager
H & M
08.2015 - Current
Operations Manager
Academy Sports and Outdoors
06.1990 - 03.2015
High School Diploma -
Edinburg High School
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