Summary
Overview
Work History
Skills
Languages
Timeline
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Veronica Moreno

Laton,CA

Summary

Dynamic Housekeeping Manager at Aria Community Health Center with a proven track record in quality control and employee scheduling. Expert in process improvement and safety compliance, I successfully enhanced operational efficiency and elevated patient satisfaction through proactive leadership and performance evaluations. Committed to fostering a high-performing team environment.

Overview

11
11
years of professional experience

Work History

Housekeeping Manager

Aria Community Health Center
Lemoore, CA
12.2018 - Current
  • Performed quality control inspections for patient exam rooms and public areas.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Coordinated maintenance activities with outside contractors as required.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Ensured compliance with safety regulations and health codes.
  • Coached staff on strategies to enhance performance and improve patient relations.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Practiced safe work habits and wore protective safety equipment.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Resolved staff or patient complaints in a timely manner.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Delegated work to staff, setting priorities and goals.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.

Housekeeping Supervisor

Alice Manor Convalescent Hospital
Fowler, CA
08.2017 - 09.2018
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Established effective communication between team members in order to foster a positive work environment.
  • Delegated work to staff, setting priorities and goals.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Swept and damp-mopped private stairways and hallways.
  • Maintained records of room assignments, special requests from residents, and the status of vacant and occupied rooms.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Practiced safe work habits and wore protective safety equipment.
  • Managed team of employees, daily progress reports and overall project planning.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

Housekeeper

Selma Convalescent Hospital
Selma, CA
04.2014 - 02.2017
  • Delivered requested items, such as extra pillows or blankets, to resident rooms.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Followed safety procedures when handling hazardous materials.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Emptied wastebaskets and disposed of soiled linens in resident rooms to reduce the spread of germs and enhance freshness.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Sorted and counted linens and organized in storage areas.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Skills

  • Quality control
  • Employee scheduling
  • Performance evaluation
  • Housekeeping management
  • Process improvement
  • Safety compliance

Languages

English
Professional
Spanish
Professional

Timeline

Housekeeping Manager

Aria Community Health Center
12.2018 - Current

Housekeeping Supervisor

Alice Manor Convalescent Hospital
08.2017 - 09.2018

Housekeeper

Selma Convalescent Hospital
04.2014 - 02.2017

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Veronica Moreno