Veronica Gutierrez
Torrance,CA
Summary
Dynamic Onsite Manager with a proven track record at Unified Property Management, enhancing operational efficiency and client satisfaction through effective project management and team collaboration. Expert in technical knowledge and customer service, achieving significant improvements in compliance and safety standards. Skilled in MS Office, adept at scheduling coordination and maintaining professional demeanor under pressure. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onsite Manager
Unified Property Management
03.2021 - Current
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Resident Manager
Real Estate Connections
09.2017 - 03.2021
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Ensured the safety of all tenants and follow through with the compliance of the buildings rules
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
Education
Associate of Arts - Administration
Riverside City College
Riverside, CA12.2011
High School Diploma -
Bell Senior High School
Bell, CA06.1995
Skills
- Technical knowledge
- Scheduling Coordination
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Professional and Courteous
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated sound proof window team of 5 in the development of
Certification
- Grace Hill Fair Housing Training
- CM - Certified Manager Certification
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Onsite Manager
Unified Property Management
03.2021 - Current
Resident Manager
Real Estate Connections
09.2017 - 03.2021
Associate of Arts - Administration
Riverside City College
High School Diploma -
Bell Senior High School
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