Veronica Muraira
Lytle,TX
Summary
Adaptable professional with expertise in conducting psychological and social history assessments. Proficient in identifying immediate crises, including housing instability and mental health risks. Skilled in evaluating support systems and financial resources to set realistic, measurable goals. Committed to continuous learning and effectively navigating change in dynamic environments.
Overview
37
37
years of professional experience
Work History
Caregiver, Special Needs
TEAM Direct
San Diego, CA
03.2025 - Current
- Assisted clients with daily living activities and personal care to enhance quality of life.
- Developed engaging activities aligned with individual client interests and abilities.
- Maintained safe, clean environments for clients to ensure well-being.
- Updated families on client progress and tailored care plans to address specific needs.
- Administered medication according to prescribed guidelines.
- Coordinated recreational outings and social gatherings to promote community integration for clients.
- Performed light housekeeping tasks related to client care, including laundry and meal preparation.
- Established positive relationships with families of individuals with special needs.
Volunteer Camp Counselor
Discovery Camps
San Antonio, TX
07.2021 - Current
- Supervised daily camp activities, ensuring participant safety at all times.
- Engaged children in various activities including arts, crafts, sports, and field trips while ensuring a safe environment.
- Encouraged camper participation in recreational activities, inspiring enthusiasm and engagement.
- Facilitated team-building exercises, fostering cooperation and unity among campers.
- Implemented conflict resolution strategies to maintain harmony among campers.
- Established relationships with campers to alleviate fears in a new setting.
- Provided mentorship to enhance camper confidence and self-esteem, supporting personal growth.
- Enforced COVID-19 safety protocols before, during, and after camp to promote wellness.
Counseling Internship II
Nueva Vida Behavioral Health
San Antonio , TX
01.2025 - 05.2025
- Provided emotional support to clients in individual and group settings, fostering a safe environment for expression.
- Utilized active listening to evaluate client needs and concerns, informing personalized intervention strategies.
- Guided clients in developing coping strategies tailored to their unique challenges, enhancing their resilience.
- Maintained accurate client records and documentation to ensure compliance.
- Participated in staff meetings to review client progress and adjust programs.
- Conducted comprehensive assessments of clients' needs and challenges.
- Developed individualized service plans to address client goals and resources.
- Coordinated with community organizations to secure necessary support services.
- Provided crisis intervention and conflict resolution for clients in distress.
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
- Developed workable solutions for recurring problems for individuals and families.
Counseling Internship I
Nueva Vida Behavioral Health
San Antonio, TX
08.2024 - 12.2024
- Delivered crisis intervention support during high-stress situations, ensuring client safety and stability.
- Conducted individual counseling sessions for clients with diverse mental health needs.
- Collaborated with licensed counselors to develop personalized treatment plans tailored to clients' specific needs.
- Participated in training workshops to refine counseling techniques and improve service delivery.
- Assessed client needs through comprehensive interviews and evaluations.
- Developed individualized service plans based on client assessments and goals.
- Coordinated resources and referrals for clients to access necessary services.
- Documented case notes and maintained accurate records in compliance with regulations.
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
Counseling Practicum
Nueva Vida Behavioral Health
San Antonio, TX
05.2024 - 08.2024
- Identified customer needs promptly to enhance response times.
- Resolved customer issues through knowledgeable, friendly service, enhancing overall satisfaction.
- Engaged customers in conversations, fostering positive relationships and improving communication.
- Organized tasks effectively to achieve service goals efficiently.
- Streamlined processes and optimized performance with software tools, increasing task efficiency.
- Coordinated client assessments to identify needs and develop personalized care plans.
- Facilitated communication between clients and service providers to ensure access to resources.
- Conducted regular follow-ups to monitor client progress and adjust care plans as needed.
- Educated clients on available social services and their rights within the system.
- Documented case notes accurately to maintain comprehensive client records and compliance.
- Collaborated with other professionals to ensure comprehensive care for clients.
Clinic Director
Camino Real Community Services
Jourdanton, TX
05.2022 - 08.2023
- Coordinated staff schedules and training for clinical personnel to improve operational workflow.
- Developed patient care protocols and executed quality improvement initiatives for better service delivery.
- Collaborated with community partners to strengthen outreach programs and improve service accessibility.
- Facilitated team meetings to address patient care strategies and resolve operational challenges.
- Monitored clinic performance metrics to identify improvement areas and inform strategic decisions.
- Led recruitment efforts to establish a diverse and effective clinical team.
- Resolved conflicts among personnel while fostering positive working relationships.
- Maintained current knowledge of industry trends, technologies, treatments, medications, and best practices.
- Managed case documentation and maintained accurate records.
- Coordinated client assessments and developed personalized service plans.
- Conducted regular follow-ups to ensure client satisfaction with services.
- Provided crisis intervention and support to clients in need.
- Advocated for clients' rights and access to necessary resources.
- Collaborated with community resources to enhance client services.
- Trained new staff on case management processes and best practices.
TCOOMMI Case Manager
Camino Real Community Services
Jourdanton, TX
01.2021 - 04.2022
- Provided comprehensive case management services, including assessment, intervention, advocacy, and monitoring.
- Coordinated client assessments to identify needs and develop effective service plans.
- Monitored client progress, adjusting care plans as necessary to ensure success.
- Facilitated communication between clients and service providers to enhance support effectiveness.
- Collaborated with multidisciplinary teams to resolve complex client issues.
- Advocated for clients' rights to secure access to essential services.
- Organized community resources and referrals to expand client support networks.
- Documented case notes accurately, adhering to agency policies and regulations.
- Assisted clients in navigating healthcare and social service systems.
- Collaborated with multidisciplinary teams to improve client outcomes.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
Health Care Navigator
Camino Real Community Services
Jourdanton, TX
04.2021 - 12.2021
- Coordinated individualized care plans for clients, addressing diverse needs and backgrounds to improve service delivery.
- Facilitated clear communication between clients and healthcare providers, ensuring understanding and engagement in care processes.
- Conducted assessments to identify client needs and service gaps.
- Developed comprehensive resource guides, streamlining client access to community services and support.
- Educated clients on available programs and resources within the community.
- Collaborated with multidisciplinary teams to improve client care strategies.
- Scheduled patient appointments and treatments efficiently.
- Advocated for vulnerable populations, ensuring access to services regardless of financial or language barriers.
- Facilitated communication between clients and community resources.
- Conducted regular follow-ups to ensure client satisfaction with services.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
Manager III, Director of Administrative Support`
Board Of Pardons And Parole
Austin, TX
03.2018 - 05.2020
- Managed daily operations, ensuring compliance with state regulations and guidelines.
- Developed strategies that improved interdepartmental and stakeholder communication.
- Facilitated team meetings for case reviews and operational enhancements.
- Implemented performance evaluations that aligned staff objectives with organizational goals.
- Monitored staff performance, addressing issues promptly and effectively.
- Enforced customer service standards, resolving problems to maintain service quality.
- Coached and trained team members, resulting in improved job performance and skills.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
Parole Officer IV - Parole Supervisor
TDCJ Parole Division
San Antonio, TX
12.2013 - 02.2018
- Coordinated meetings with law enforcement and community organizations to strengthen community partnerships.
- Supervised daily operations for a team of 56 employees, ensuring compliance with safety protocols.
- Managed team schedules and delegated tasks to streamline workflow and enhance team productivity.
- Monitored employee productivity and coached individuals to improve overall team performance.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Trained new staff on equipment usage and company procedures to enhance productivity.
- Resolved employee conflicts, maintaining a positive work environment for all staff members.
- Implemented process improvements that increased operational efficiency across departments.
Internal Reviewer
TDCJ Parole Division
San Antonio, Texas
08.2013 - 12.2013
- Reviewed parole case files for accuracy and completeness, contributing to informed decision-making in parole processes.
- Summarized findings from reviews and analyses in detailed reports to support management decisions and policy improvements.
- Provided feedback on policy changes impacting parole procedures.
- Documented review processes, including notes, observations, analyses, and recommendations.
- Maintained updated knowledge of parole laws and best practices.
- Conducted training sessions for new parole officers to enhance operational effectiveness.
- Collaborated with management team to provide updates on review statuses.
- Updated customers on review progress to enhance transparency and trust in the parole system.
Unit Supervsior
TDCJ Parole Division
San Antonio, TX
12.1998 - 07.2013
- Supervised daily operations for parole supervision and compliance, ensuring adherence to protocols.
- Coordinated communication among staff, parolees, and community resources to increase engagement and support successful reintegration.
- Developed training programs for new employees on protocols and best practices in parole management.
- Managed case files to ensure accuracy and facilitate timely updates on parole status for informed decision-making.
- Conducted performance evaluations to assess staff effectiveness and identify development needs.
- Facilitated meetings for case reviews and discussions of operational challenges.
- Implemented policies that strengthened safety protocols and ensured compliance within the unit.
- Communicated with management to support efficient unit operations, including payroll activities.
- Assessed client needs and developed personalized care plans.
- Facilitated communication between clients and family members.
- Monitored client progress and adjusted care plans as necessary.
- Coordinated services among healthcare providers and community resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Provided referrals to appropriate health care providers or other community resources.
Office Automation
Defense Language Institute
Lackland AFB, TX
06.1997 - 12.1998
- Operated office automation equipment while performing routine maintenance procedures.
- Assisted staff in resolving technical issues related to automation tools and software.
- Managed inventory of office supplies and components for automated systems efficiently.
- Provided comprehensive technical support for computer-related issues, including hardware and networking.
- Executed regular computer maintenance, including upgrades, virus scans, and disk clean-ups.
Front Desk Receptionist
Full-Life Health & Fitness
San Antonio, TX
02.1998 - 05.1998
- Greeted clients upon arrival at health and fitness center, fostering a welcoming atmosphere.
- Streamlined appointment scheduling for personal trainers and fitness classes to optimize client access.
- Directed inquiries from phone calls to appropriate staff members, streamlining communication.
- Maintained cleanliness and organization of front desk area and lobby to enhance client experience.
- Assisted clients with membership sign-ups and information requests, ensuring prompt service.
- Facilitated communication between clients and fitness instructors to enhance interaction quality.
- Processed payments for memberships, classes, and merchandise with accuracy to uphold financial integrity.
- Answered incoming calls, redirected callers to appropriate departments, and took messages.
Secretary
Wilford Hall Medical Center
Lackland AFB, TX
03.1994 - 06.1997
- Managed scheduling for medical staff and patient appointments to enhance operational efficiency.
- Coordinated interdepartmental communication and engagement with external stakeholders.
- Organized patient records while ensuring adherence to confidentiality standards.
- Assisted in preparing documentation and reports for medical meetings.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Maintained office supplies and ensured functionality of all equipment.
- Supported administrative staff through clerical tasks and project coordination activities.
- Prepared professional documents using Microsoft Office applications, proofreading for accuracy.
Customer Service Representative
QVC, Inc.
San Antonio, TX
08.1995 - 05.1997
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries and order placements, delivering accurate information to enhance customer experience.
- Maintained comprehensive knowledge of QVC products and promotions to enhance service quality.
- Collaborated with team members to streamline customer service processes, improving efficiency and response times.
- Handled returns and exchanges efficiently, adhering to company policies and procedures.
- Provided timely resolutions to customer issues, boosting satisfaction levels through effective follow-up.
- Remained calm in stressful situations, diffusing tension effectively while maintaining professionalism.
Trainee Technician Office Automation
Defense Language Institute
Lackland AFB, TX
10.1991 - 03.1994
- Provided technical support for language training programs, enhancing user experience.
- Facilitated effective communication and learning environments for students, fostering engagement.
- Processed incoming and outgoing correspondence effectively.
- Coordinated meetings, appointments, and travel arrangements for staff.
- Assisted in preparing reports and presentations for management review.
- Provided administrative support to the executive team.
- Provided support to other departments on specific projects.
- Delivered customer service through direct communication with students and team members, ensuring satisfaction.
Trainee Technician Administrative Clerk
Human Resources Division
Brooks AFB, TX
09.1989 - 10.1991
- Managed daily office operations to ensure efficient workflow and scheduling.
- Coordinated meetings, appointments, and travel arrangements to optimize staff schedules.
- Organized and maintained filing systems for easy access to documents.
- Processed incoming and outgoing correspondence to streamline communication flow.
- Provided administrative support to executive team, assisting with reports and presentations.
- Greeted visitors and managed front office operations, ensuring a welcoming environment.
- Answered phone calls, took messages, and redirected inquiries.
- Assisted various departments with tasks to foster interdepartmental collaboration.
Education
Master of Arts - Clinical Mental Health Counseling
Our Lady of The Lake University
San Antonio, TX05-2025
Bachelor of Arts - Sociology
Our Lady of The Lake University
San Antonio, TX12-1993
High School Diploma -
Lytle High School
Lytle, TX05-1988
Skills
- Assessment and counseling
- Crisis management
- Case coordination
- Program design
- Conflict mediation
- Collaborative teamwork
- Effective communication
- Data protection
- Investigation techniques
- Resource management
- Care planning
- Solution-oriented thinking
Timeline
Caregiver, Special Needs
TEAM Direct
03.2025 - Current
Counseling Internship II
Nueva Vida Behavioral Health
01.2025 - 05.2025
Counseling Internship I
Nueva Vida Behavioral Health
08.2024 - 12.2024
Counseling Practicum
Nueva Vida Behavioral Health
05.2024 - 08.2024
Clinic Director
Camino Real Community Services
05.2022 - 08.2023
Volunteer Camp Counselor
Discovery Camps
07.2021 - Current
Health Care Navigator
Camino Real Community Services
04.2021 - 12.2021
TCOOMMI Case Manager
Camino Real Community Services
01.2021 - 04.2022
Manager III, Director of Administrative Support`
Board Of Pardons And Parole
03.2018 - 05.2020
Parole Officer IV - Parole Supervisor
TDCJ Parole Division
12.2013 - 02.2018
Internal Reviewer
TDCJ Parole Division
08.2013 - 12.2013
Unit Supervsior
TDCJ Parole Division
12.1998 - 07.2013
Front Desk Receptionist
Full-Life Health & Fitness
02.1998 - 05.1998
Office Automation
Defense Language Institute
06.1997 - 12.1998
Customer Service Representative
QVC, Inc.
08.1995 - 05.1997
Secretary
Wilford Hall Medical Center
03.1994 - 06.1997
Trainee Technician Office Automation
Defense Language Institute
10.1991 - 03.1994
Trainee Technician Administrative Clerk
Human Resources Division
09.1989 - 10.1991
Master of Arts - Clinical Mental Health Counseling
Our Lady of The Lake University
Bachelor of Arts - Sociology
Our Lady of The Lake University
High School Diploma -
Lytle High School