Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Murray

Miami,FL

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding management of groups to achieve one common goal. 30 years of experience as an Educator with Miami-Dade County Public Schools and as a consultant overseeing cafeteria managers and making sure that the requirements of the USDA National School Program are followed. Standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

34
34
years of professional experience

Work History

Consultant

Academica Management LLC
02.2022 - Current
  • Responsible for providing excellent service to customers, including but not limited to giving satisfactory answers to questions including products and availability
  • Greet customers in a friendly manner and help them to locate what they may be looking for
  • Provide customers with personal service for merchandise
  • Organize and stock items as necessary
  • Resolve customer complaints.

Consultant

Academica Management LLC
Miami, FL
05.2004 - 04.2020
  • Direct oversight of assigned public charter schools’ meal program for schools managed by Academica Management
  • (National School Lunch Program NSLP)
  • Managed state agency online application in Florida Automated System (FANS) for approved National School Lunch Program sites
  • Submitted required documents and forms adhering to the state and federal rules and regulations
  • Assisted site staff in preparing for scheduled audits and being onsite as a resource during School Administrative Reviews (SMAR's)
  • Provided assistance to assigned schools throughout the year regarding trainings and adherence to federal and state regulations
  • Ensured school staff members were maintaining professional standards by coordinating all aspects of the NSLP program trainings and information, including annual Civil Rights Training
  • Created cycle menu plans adhering meal pattern and component requirements.

Educational Specialist

Miami Dade County Public Schools (MDCPS)
02.1998 - 04.2004
  • Responsibilities included working with Magnet programs and the approval of Charter school applications that implemented a broad variety of choice programs with specialized training in different occupations for students
  • Worked in the department of Charter Schools where my responsibilities included reviewing Charter School applications making sure that all the necessary requirements were met that were set by MDCPS
  • Read to verify that Charter School applications had every requirement set forth by MDCPS in order to ensure validity.

Elementary School Teacher

Miami Dade County Public Schools (MDCPS)
01.1991 - 01.1998
  • Educated 6th grade students in every subject area
  • Created, proctored and reviewed tests and quizzes and managed accurate grade books
  • Planned lessons according to district standards to cover all requirements and prepare for standardized tests
  • Worked as a Reading Specialist and oversaw school's reading program.

Education

Master of Science - Educational Leadership

Nova Southeastern University
Miami, Florida
06.1995

Bachelor of Arts - Elementary Education

Florida International University
Miami, Florida
06.1990

Skills

  • Team Collaboration
  • Customer Support
  • Problem Resolution
  • Customer Service

Languages

English
Professional
Spanish
Professional

Timeline

Consultant

Academica Management LLC
02.2022 - Current

Consultant

Academica Management LLC
05.2004 - 04.2020

Educational Specialist

Miami Dade County Public Schools (MDCPS)
02.1998 - 04.2004

Elementary School Teacher

Miami Dade County Public Schools (MDCPS)
01.1991 - 01.1998

Master of Science - Educational Leadership

Nova Southeastern University

Bachelor of Arts - Elementary Education

Florida International University

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Veronica Murray