Veronica Navarro
Overland Park,KS
Summary
Dedicated healthcare technician with 4 years of experience in healthcare, customer service, and warehouse operations. Currently pursuing a degree in Respiratory Care at Concorde Career College. Proven ability to provide exceptional patient care, manage customer interactions, and ensure efficient warehouse operations. Certified in Phlebotomy, BLS, and EKG. Strong expertise in patient care, medical procedures, and equipment handling. Reliable team player with a strong history of delivering results in dynamic healthcare environments. Skilled in patient monitoring, administering treatments, and maintaining accurate medical records. Strong interpersonal communication and problem-solving abilities that enhance collaborative efforts and improve patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician (PCT)
Overland Park Regional Medical Center
12.2022 - 01.2024
- Provide direct patient care, including vital signs monitoring, venipuncture, and medical records management.
- Assist with patient mobility and daily activities.
- Ensure compliance with HIPAA regulations and medical protocols.
Patient Care Technician (PCT)
DaVita Dialysis Kidney Care
06.2020 - 10.2022
- Conducted phlebotomy and dialysis procedures.
- Monitored patient vital signs and reported abnormalities.
- Maintained accurate medical records and ensured patient confidentiality.
Warehouse Associate
Amazon
03.2017 - 06.2020
- Picked and packed orders efficiently to meet daily quotas.
- Managed shipping and receiving tasks.
- Ensured inventory accuracy and warehouse organization.
Head Cashier/Customer Service
Lowe's Home Improvement
07.2015 - 03.2017
- Supervised cashier team, ensuring breaks and lunches were scheduled.
- Managed cash registers and handled customer service desk inquiries.
- Answered phone calls and resolved customer issues.
Customer Service/Cashier
Kmart
05.2014 - 07.2015
- Provided excellent customer service and handled cash transactions.
- Promoted store credit card sign-ups.
- Answered customer inquiries and resolved complaints.
Education
High School Diploma -
Washington High School
Respiratory Care Practitioner Student
Concorde Career College
Skills
- Phlebotomy
- Patient Care
- Venipuncture
- Vital Signs Monitoring
- Medical Records Management
- Anatomy Knowledge
- HIPAA Compliance
- Medical Terminology
- Customer Service
- Warehouse Operations
- Shipping and Receiving
Certification
- BLS Certification
- Certified Phlebotomy Technician (CPT)
- EKG Certification (2024-03 – Present)
Timeline
Patient Care Technician (PCT)
Overland Park Regional Medical Center
12.2022 - 01.2024
Patient Care Technician (PCT)
DaVita Dialysis Kidney Care
06.2020 - 10.2022
Warehouse Associate
Amazon
03.2017 - 06.2020
Head Cashier/Customer Service
Lowe's Home Improvement
07.2015 - 03.2017
Customer Service/Cashier
Kmart
05.2014 - 07.2015
Respiratory Care Practitioner Student
Concorde Career College
High School Diploma -
Washington High School
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