Veronica Nayou-Dolo
Melissa,TX
Summary
Demonstrated exceptional customer service skills and attention to detail; experience working with diverse clients and understanding unique client needs. Accurate, analytical, results and solution-oriented; with ability to work independently and in a team-oriented environment; experienced leading and liaising with colleagues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Director
McKinney Direct Care Services
McKinney, TX
02.2020 - 02.2024
- Created and implemented new policies and procedures for the program.
- Provided leadership in developing innovative approaches to meet program goals.
- Manage and oversee the care for a caseload of 40 clients and 30 plus employees.
- Coordinated client care plans and resources for optimal outcomes
- Led interdisciplinary team meetings to address client needs and progress.
- Provided individual counseling and support services to clients in crisis.
- Collaborated with community organizations to expand resources and services for clients.
- Handle all administrative aspects including file maintenance and drafting of client file documentation. Interviewed and hired candidates; developed and implemented standards of performance, expectations, and assignments, ensuring key goals were met.
- Organized and facilitated team meetings, workshops, and events.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Managed budgeting processes, including creating forecasts and tracking expenses.
Supervisor
Aramark/Baylor Hospital
McKinney, TX
09.2015 - 02.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Oversaw 15 plus employees; scheduled staff and ensured environment were kept tidy and in compliance with protocols. Trained staff and handled all employee relations, ensuring team was content, motivated, and kept engaged.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Executive Housekeeper/Director
Staybridge Hotel/Hilton Garden INN InterContinenta
Bloomington, MN
08.2011 - 08.2014
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Performance reviews, scheduling, and interviewing, hiring, and training.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Led department operations and guided team to meet and exceed goals.
- Developed innovative strategies for process optimization and enhanced efficiency.
- Managed budget and resources effectively to achieve desired outcomes.
Marketing Coordinator
Nationwide Children's
Columbus, OH
2001 - 2011
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Created reports summarizing performance results against established goals.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Cash deposit for the hospital Giftshop
- Help tain Gift shop staff on cash register.
Education
MBA - Business Management/Human Resources
Indiana Wesleyan University
Marion, IN04-2013
Bachelor of Science - Business Management
Franklin University
Columbus, OH05-2010
Skills
- Policy Implementation
- Business Oversight
- Customer Service Experience
- Policy and Procedure Improvements
- Budgeting and Financial Management
- Proven ability to deal calmly, courteously, and effectively with people while remaining tactful and courteous in order to maintain the reputation of the company
- Well-developed analytical and multi-tasking skills, with ability to assess priorities and meet deadlines; acquired through experience working with different levels of staff
- Leadership skills/Time management
- Communication Skills
Certification
Courses in ACFE: Anti Fraud Examiners, Focused SoftWare System, Task Master Pro SoftWare System, Medical Coding/Billing and Payroll.
Timeline
Program Director
McKinney Direct Care Services
02.2020 - 02.2024
Supervisor
Aramark/Baylor Hospital
09.2015 - 02.2020
Executive Housekeeper/Director
Staybridge Hotel/Hilton Garden INN InterContinenta
08.2011 - 08.2014
Marketing Coordinator
Nationwide Children's
2001 - 2011
MBA - Business Management/Human Resources
Indiana Wesleyan University
Bachelor of Science - Business Management
Franklin University
Similar Profiles
Steve N GayeSteve N Gaye
Direct Care Worker at McKinney Direct Care Services.Direct Care Worker at McKinney Direct Care Services.
Henry ZvidemboHenry Zvidembo
Certified Nursing Assistant at Bright Star Home Health CareCertified Nursing Assistant at Bright Star Home Health Care
Marjoree CorlessMarjoree Corless
Human Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington StateHuman Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington State
Edinam KokutseEdinam Kokutse
RN, Acute Care Float Pool at Baylor Scott & WhiteRN, Acute Care Float Pool at Baylor Scott & White
Chase NorthamChase Northam
Carryout at Green Acres Nursery & SupplyCarryout at Green Acres Nursery & Supply