Veronica Neris
Chicago,IL
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ACUTE CARE CNA
ANN & ROBERT H LURIE CHILDREN'S HOSPITAL OF CHICAGO
Chicago, IL
01.2025 - Current
- Provide direct patient care including bathing, grooming, dressing, and toileting.
- Measure and record vital signs (temperature, pulse, respiration, blood pressure, oxygen saturation).
- Maintain patient comfort and safety by monitoring changes, responding to call lights, and ensuring clean, safe environments.
- Maintains a safe and clean environment. Maintaining temperature logs on, defrosting, and cleaning refrigerator, straightening linen.
LEAD PATIENT SERVICE REP
ANN & ROBERT H LURIE CHILDREN'S HOSPITAL OF CHICAGO
Chicago, IL
01.2020 - 01.2025
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
SURGERY SCHEDULER
NORTHSHORE UNIVERSITY HEALTH SYSTEM (ENDEAVOR HEALTH)
01.2017 - 01.2020
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Education
BNA PROGRAM -
NORTHWESTERN MEMORIAL HEALTHCARE
01-2025
CERTIFIED MEDICAL ASSISTANT - undefined
CHICAGO STATE UNIVERSITY
01-2024
DIPLOMA - undefined
CORNERSTONE ACADEMY HIGH SCHOOL
01-2012
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Feeding assistance
- Maintaining confidentiality
- Patient transfers
- Compassionate communication
- Team collaboration
- Active listening
- Flexibility and adaptability
Certification
- CNA - Certified Nurse Assistant
- CPR- BLS AMERICAN HEART ASSOCIATION
Timeline
ACUTE CARE CNA
ANN & ROBERT H LURIE CHILDREN'S HOSPITAL OF CHICAGO
01.2025 - Current
LEAD PATIENT SERVICE REP
ANN & ROBERT H LURIE CHILDREN'S HOSPITAL OF CHICAGO
01.2020 - 01.2025
SURGERY SCHEDULER
NORTHSHORE UNIVERSITY HEALTH SYSTEM (ENDEAVOR HEALTH)
01.2017 - 01.2020
CERTIFIED MEDICAL ASSISTANT - undefined
CHICAGO STATE UNIVERSITY
DIPLOMA - undefined
CORNERSTONE ACADEMY HIGH SCHOOL
BNA PROGRAM -
NORTHWESTERN MEMORIAL HEALTHCARE