Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Tooson

Oceanside,CA

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care as well as an Outgoing Clinic Manager with over 9 years of experience working with medical personnel. Exceptional skill in communication creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong communication methods.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinic Manager

Inspire Psychiatric
12.2022 - Current
  • Hired, trained and supervised employees to maintain team of high performers.
  • Manged over 25 Schedules for Psychiatrist with over 2000 patients
  • Facilitate and create great relations with patients
  • Tracking and billing all billable hours
  • Created and efficient and organized billable hours scheduling system clinic wide
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.

CNA, Float Pool

UCSD Medical Center
07.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
  • Evaluated charting procedures for adherence to best practices.

CNA, Float Pool

Encinitas Nursing and Rehab
05.2022 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Helped residents walk with or without self-help devices.
  • Supported non-ambulatory residents in range of motion exercises.
  • Observed and reported unusual symptoms and changes to charge nurse.

Medical Billing and Scheduling Specialist -

Family Guidance and Therapy center
11.2017 - 06.2020
  • Maintained over 45 schedules for marriage and family therapists in adherence with company profit goals
  • Tracked billable hours for our 45 LMFT'S to prepare for billing
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Attended provider meetings and workshops when appropriate.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Corrected, completed and processed claims for payer codes.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Located errors and promptly refiled rejected claims.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created and implemented policies to improve operational efficiency and patient care quality.

Mental Health Clinic Administrator

Polinsky Childrens Center
06.2016 - 11.2017
  • Maintained complex schedule of over 55 staff members in adherence with billable hours and program budget
  • Facilitated and developed great working relationships with all staff in order to keep the clinic a pleasant place to work
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Maintained accurate department and customer records.
  • Composed correspondence, reports and meeting notes.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
  • Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
  • Provided administrative support by maintaining complete patient documents.
  • Coordinated patient care services with staff, physicians, patients and other practice departments.

Program Coordinator

Father Joes Villages
07.2015 - 07.2016


  • Maintained Complex schedules for a team of over 120 employees in adherence with program budget
  • Prepared reports and financial statements regarding program operations.
  • Maintained and created program records, reports and proposals with job-related software.
  • Collaborated with community leaders and public agencies to promote programs within community.
  • Scheduled and developed program activities in accordance with program needs.
  • Delegated tasks to staff and volunteers during daily activities and organized events.
  • Participated in peer review process to evaluate performance of other staff members.

Education

Master of Arts - Organizational Leadership

National University
La Jolla, CA
06.2025

CNA Certification -

Healthcare Science Academy
Chula Vista, CA
05.2022

Bachelor of Science - Psychology

San Diego Christian College
Santee, CA
05.2017

Skills

  • Quick problem solver
  • Infection control procedures
  • Medical terminology knowledge
  • Charting expertise
  • Understands mobility assistance needs
  • EHR Management
  • Health Information Systems (HIS)
  • Corporate Compliance
  • Back Office
  • Patient Flow
  • Timely Processing
  • Creative Solutions
  • Critical Thinking
  • MRP Expertise

Certification

  • CNA License
  • BLS & First aid Certified

Languages

Spanish
Professional Working

Timeline

Clinic Manager

Inspire Psychiatric
12.2022 - Current

CNA, Float Pool

UCSD Medical Center
07.2022 - Current

CNA, Float Pool

Encinitas Nursing and Rehab
05.2022 - Current

Medical Billing and Scheduling Specialist -

Family Guidance and Therapy center
11.2017 - 06.2020

Mental Health Clinic Administrator

Polinsky Childrens Center
06.2016 - 11.2017

Program Coordinator

Father Joes Villages
07.2015 - 07.2016

Master of Arts - Organizational Leadership

National University

CNA Certification -

Healthcare Science Academy

Bachelor of Science - Psychology

San Diego Christian College

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Veronica Tooson