Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Norris Grimes

Summary

Reliable and upbeat service sales specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in service specialist sales.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Service Specialist

Firestone Auto Care
07.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Improved sales performance through effective product presentations and demonstrations.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Streamlined internal processes to improve efficiency and productivity within the sales team.
  • Boosted sales revenue by generating new leads and identifying potential customers.
  • Increased client retention by providing exceptional post-sales support and fostering long-term relationships.
  • Maximized sales opportunities with customized proposals that highlighted unique selling points of products or services offered.

Customer Support Specialist

Arise Virtual Solutions Inc.
01.2015 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.

JDB Management

Lucky Love Life
06.2022 - 06.2023
  • Improved project efficiency by implementing streamlined construction processes and effective communication strategies.
  • Enhanced safety measures for the job site, conducting regular inspections and addressing potential hazards promptly.
  • Facilitated coordination between subcontractors, ensuring timely completion of tasks and optimal resource allocation.
  • Managed project budgets and schedules, consistently delivering projects on time and within budget constraints.
  • Developed strong relationships with clients, addressing concerns and providing updates throughout the construction process.
  • Oversaw quality control procedures, ensuring that all work met or exceeded industry standards and client expectations.
  • Directed team members in executing daily tasks, fostering a collaborative and efficient work environment.

Swim Instructor

Gold Fish Swim School
05.2022 - 04.2023
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.

Unemployment Claims Specialist

4ci Consulting
10.2021 - 05.2022
  • Streamlined the unemployment claims process by implementing efficient case management strategies.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
  • Improved the accuracy of claims data by regularly updating and maintaining electronic records.

Customer Service Sales Representative

Torchmark Corporation
12.2017 - 01.2019
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Streamlined communication processes for improved efficiency in handling customer inquiries.
  • Collaborated with cross-functional teams to optimize the overall customer experience.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.

Program Instructor

Georgia Community Support And Solutions
02.2012 - 03.2013
  • Enhanced student understanding by incorporating real-world examples and hands-on activities into the program curriculum.
  • Collaborated with colleagues to develop cross-disciplinary programs, fostering a comprehensive learning environment.
  • Evaluated student performance regularly through assessments, modifying instructional strategies accordingly for improved comprehension.
  • Provided individualized support and resources for students facing challenges, promoting academic success and personal growth.
  • Established positive rapport with students and parents alike, maintaining open communication channels for effective problemsolving.
  • Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
  • Organized extracurricular activities related to the program''s subject matter, offering additional opportunities for enrichment and exploration outside of the classroom setting.

Laborer

CS Macrossan
01.2011 - 02.2012
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Collaborated on diverse projects requiring effective communication between multiple tradespeople for seamless execution.

Laborer

Zumbro River Construction
04.2010 - 11.2010
  • Increased project efficiency by effectively organizing and managing construction materials on job sites.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Improved worksite safety by consistently adhering to company protocols and guidelines.
  • Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
  • Supported project managers in achieving deadlines, assisting in various tasks as required.
  • Contributed to successful project completions through diligent execution of assigned tasks, such as excavation and demolition work.
  • Reduced material waste by accurately measuring and cutting building materials according to specifications.
  • Expedited site preparation processes, executing efficient land clearing activities as directed by supervisors or project managers.
  • Helped streamline the installation of utilities infrastructure for new constructions through close collaboration with specialized subcontractors such as electricians or plumbers.
  • Facilitated timely delivery of construction materials, coordinating logistics between suppliers, storage facilities, and job sites accordingly.

House Coordinator

Thomas J Apartments
01.2009 - 12.2009
  • Improved resident satisfaction by implementing personalized care plans for each individual.
  • Streamlined house operations for increased efficiency through effective scheduling and resource allocation.
  • Enhanced communication among team members with regular staff meetings and clear documentation of resident needs.
  • Maintained a safe and comfortable living environment by enforcing house rules and addressing any maintenance issues promptly.
  • Fostered a sense of community among residents through the organization of social events and activities.
  • Collaborated with healthcare professionals to ensure residents received appropriate medical care and support services.
  • Managed budgets and financial records to maintain fiscal responsibility within the household.
  • Trained new staff members on house procedures, policies, and best practices for providing quality care to residents.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.

Team Lead

Intrepid USA
06.2005 - 01.2007
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.

Education

Associate of Science - Social Work

Metropolitan State University
Saint Paul, MN
05.2008

Construction Trades

Brownfield Work Training Program
Saint Paul, MN
05.2006

GED -

Business Skills Institute, A Department of The Education Center
Lansing, MI
06.1984

Skills

  • Upselling strategies
  • Performance Tracking
  • Cross-selling techniques
  • Goal-oriented mindset
  • Sales management
  • Customer Assistance
  • Payment Processing
  • Store Organization
  • Cash Handling
  • Team Leadership
  • Sales and Promotions
  • Flexible Hours
  • Self Motivation
  • Creative Thinking
  • Decision-Making
  • Meeting Sales Goals
  • Teamwork and Collaboration
  • Professionalism
  • Problem-solving aptitude
  • Ability to Lift 40 pounds
  • Sales expertise
  • Sales floor organization
  • Cash Drawer Management
  • Team Supervision
  • Safety and Cleanliness Standards
  • Exceeding Customer Expectations

Certification

  • automotive . inspector license

Timeline

Sales Service Specialist

Firestone Auto Care
07.2023 - Current

JDB Management

Lucky Love Life
06.2022 - 06.2023

Swim Instructor

Gold Fish Swim School
05.2022 - 04.2023

Unemployment Claims Specialist

4ci Consulting
10.2021 - 05.2022

Customer Service Sales Representative

Torchmark Corporation
12.2017 - 01.2019

Customer Support Specialist

Arise Virtual Solutions Inc.
01.2015 - Current

Program Instructor

Georgia Community Support And Solutions
02.2012 - 03.2013

Laborer

CS Macrossan
01.2011 - 02.2012

Laborer

Zumbro River Construction
04.2010 - 11.2010

House Coordinator

Thomas J Apartments
01.2009 - 12.2009

Team Lead

Intrepid USA
06.2005 - 01.2007

Associate of Science - Social Work

Metropolitan State University

Construction Trades

Brownfield Work Training Program

GED -

Business Skills Institute, A Department of The Education Center
Veronica Norris Grimes