Overview
Work History
Education
Skills
Timeline
Generic

Veronica Norwood

Overview

3
3
years of professional experience

Work History

Intern at Behavioral Health Residential

Advocates
08.2024 - Current
  • Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
  • Contributed to the improvement of clinical services by participating in supervision sessions and incorporating feedback from supervisors into practice.
  • Established clear boundaries with clients while maintaining a compassionate presence during difficult conversations or moments of emotional distress.
  • Built rapport with diverse clientele by demonstrating cultural competence and sensitivity in all interactions.

Help Desk Operator

Lesley University
08.2021 - Current
  • I took a break from this job during my Cambridge Women's Center fellowship.
  • Communicated complex technical concepts clearly to non-technical users, promoting understanding of solutions provided.
  • Maintained accurate records of all help desk interactions, ensuring efficient routing and follow-up on open tickets.
  • Enhanced team productivity by sharing knowledge and developing comprehensive troubleshooting guides.
  • Developed strong relationships with internal departments to facilitate seamless cross-functional support.

Fellow

Cambridge Women's Center
08.2022 - 06.2023
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Participated in professional development and training opportunities to enhance skills.
  • Implemented community outreach programs to promote mental health awareness.
  • Handed out food, toiletries, and resources as needed.
  • Assisted with applying for jobs, attending job interviews, applying for section 8 vouchers, and more.

Education

Master of Arts - Mental Health Counseling

Lesley University
Cambridge, MA
05-2026

Bachelor of Science - Counseling

Lesley University
Cambridge, MA
05-2024

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Interpersonal and social skills
  • Professionalism and etiquette

Timeline

Intern at Behavioral Health Residential

Advocates
08.2024 - Current

Fellow

Cambridge Women's Center
08.2022 - 06.2023

Help Desk Operator

Lesley University
08.2021 - Current

Master of Arts - Mental Health Counseling

Lesley University

Bachelor of Science - Counseling

Lesley University

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Veronica Norwood