Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Nunez-Solano

El Cajon,CA

Summary

Customer-oriented Reservation Agent with over 10 years of experience in customer service. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

12
12
years of professional experience

Work History

Reservation Sales Agent

Viejas Casino & Resort
07.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Assistant Manager

Dollar Tree
06.2011 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

El Cajon Valley High School
El Cajon, CA
06.2009

Skills

  • Microsoft Office
  • Reservation Software
  • Cancellation Processing
  • Effective Listening
  • Reservation Confirmation
  • Concierge Assistance
  • Call Center Customer Service
  • Telephone Reservations
  • Phone Etiquette
  • Customer Service and Assistance
  • Providing Feedback
  • Profit Margins

Languages

Spanish
Native or Bilingual

Timeline

Reservation Sales Agent

Viejas Casino & Resort
07.2015 - Current

Assistant Manager

Dollar Tree
06.2011 - 08.2015

High School Diploma -

El Cajon Valley High School

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Veronica Nunez-Solano