Veronica Ochoa
Administrative Assistant
Santa Clarita,CA
Summary
Administrative professional with proven track record in managing office functions and ensuring smooth operations. Expertise in optimizing administrative processes and supporting team collaboration. Known for adaptability and results-driven approach, ensuring dependable performance and flexibility in dynamic environments.
Overview
16
16
years of professional experience
Work History
Administrative Office Manager
C&M Floor Services, LLC
06.2024 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
Spanish Translator
Gateways Hospital and Mental Health Center
01.2021 - 05.2024
- Streamlined workflow for colleagues by offering real-time interpretation during meetings and conferences.
- Improved client satisfaction by translating documents and reports into Spanish.
- Adapted quickly to shifting priorities and urgent requests by managing time effectively while producing high-quality work under pressure.
- Enhanced communication by providing accurate translations of documents and presentations.
- Facilitated collaboration between teams through regular translation of internal communications and reports.
- Managed multiple projects simultaneously, prioritizing tasks based on deadlines while maintaining high-quality work standards.
- Developed expertise in specialized fields such as medical or technical translation through ongoing professional development courses and workshops.
- Interpreted conversations simultaneously to help both parties during family sessions, handle medical needs or manage personal concerns.
- Collaborated with team to translate series of documents from English to Spanish.
Administrative Assistant
Gateways Hospital and Mental Health Center
10.2008 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Education
Associate of Arts - Fashion Merchandising
Brooks College
Long Beach, CA05-1999
High School Diploma -
James A Garfield HS
Los Angeles06-1996
Skills
- Scheduling and calendar management
- Office administration
- Scheduling management
- Meeting coordination
- Organizational leadership
- Administrative support
- Microsoft office
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Manager
C&M Floor Services, LLC
06.2024 - Current
Spanish Translator
Gateways Hospital and Mental Health Center
01.2021 - 05.2024
Administrative Assistant
Gateways Hospital and Mental Health Center
10.2008 - 06.2020
Associate of Arts - Fashion Merchandising
Brooks College
High School Diploma -
James A Garfield HS
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