Veronica Olivolo
Los Angeles,United States
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
First Republic Bank
Los Angeles, CA
09.2018 - Current
- In 2018 started as Preferred Banker, was prompted to Assistant Manager in 2022.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Score 98% in Compliance Audit.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Increased NPR Score by 65%.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Production increase by 160%.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained open communication by presenting regular updates on project status to customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sales and Marketing Manager
Griffin Remedy
03.2018 - 09.2018
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 125% in sales
Sales Associate
Nordstrom
Nordstrom San Francisco Center
07.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products. Increased sales by 150%.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Science - Business Administration, Concentration Marketing
San Francisco State University
San Francisco, CA05.2019
Associate of Science - Accounting And Business Management
Consumes River College
San Francisco, CA06.2017
Skills
- Financial Management
- Staff Training
- Business Planning
- Staff Supervision
- Project Management
- Time Management
- Directing Team Members
- Microsoft Office Expertise
- Reviewing Performance
- Managing Multiple Priorities
- Operational Excellence
Timeline
Assistant Manager
First Republic Bank
09.2018 - Current
Sales and Marketing Manager
Griffin Remedy
03.2018 - 09.2018
Sales Associate
Nordstrom
07.2017 - 03.2018
Bachelor of Science - Business Administration, Concentration Marketing
San Francisco State University
Associate of Science - Accounting And Business Management
Consumes River College