Veronica Onate
Lisle,IL
Summary
Dynamic Server Supervisor at Honey Jam Day Cafe with a proven track record in enhancing guest satisfaction and loyalty through exceptional service and effective complaint resolution. Skilled in team management and cash handling, I consistently exceeded sales targets while fostering a collaborative environment that empowered staff and improved performance.
Overview
8
8
years of professional experience
Work History
Server Supervisor
Honey Jam Day Cafe
06.2017 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Libby School
Chicago, ILSkills
- Team management
- Incident management
- Server maintenance
- Cleaning and sanitation
- Verbal and written communication
- Guest service
- Food safety
- Customer service management
- Complaint handling
- Staff motivation
- Table bussing
- Personnel training
- Dining room management
- Strong leadership
- Server training
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Critical thinking
- Team leadership
- Adaptability and flexibility
- Cash handling
Languages
Spanish/English
Professional Working
Timeline
Server Supervisor
Honey Jam Day Cafe
06.2017 - Current
Libby School
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