VERONICA ONTIVEROS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/ Data Entry
Fred Loya Insurance
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry Operator
Exela Technologies
01.2022 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Receptionist
Webatron Internet Solutions
09.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Allegiance Staffing Agency
08.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened visitors and issued badges to maintain safety and security.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created and transmitted accurate documentation to governmental agencies for import activities.
International Import Coordinator
ITO El Paso
04.2017 - 05.2020
- Provided up to date information to our customer on estimated time of arrival of their shipment and worked to maintain customer satisfaction
- Managed the import traffic force and monitored all stages of import shipments
- Worked closely with overseas agents to fulfill customer requests and orders in a timely and accurate manner
- Provide optimal customer services to all clients and maintain status report for all shipments and maintain knowledge on all technical issues for brokers and collaborate with various departments for release of all goods from customs
- Communicate with Customs brokers, provide and review tariff code information and instructions related to international shipments (inbound and outbound)
- Created and transmitted accurate documentation to governmental agencies for import activities.
Direct Care Support
Ability Options
06.2016 - 12.2016
- Implemented habilitation and rehabilitation, behavior management, crisis intervention, and treatment programs with individuals specifically related to the individual's needs
- Provided teachable life skills such as feeding, dressing, and personal hygiene to individuals
- Gathered observational data from each client and made reports to case management and medical staff
- Interact routinely with patient and observed certain behaviors which needed to be communicated to nursing staff
- Built strong relationships with clients to deliver emotional support and companionship.
Administrative Assistant
Noble Resources Corporation
03.2013 - 01.2016
- Handled all office duties for subcontracting company for Time Warner Cable
- Scheduled and coordinated meetings and travel arrangements for management
- Executed HR clerical duties such as screening and processing new employees
- Controlled and managed document processes by reviewing files, records and critical information to
- Confirm accuracy and ensure compliance with company policies
- Assigned job locations to all subcontractors
- Reviewed and approved all subcontractor invoices
- Created a highly organized filing system for account documents resulting in increased efficiency
Education
Still Attending - Social Work, Psychology
El Paso Community College
El Paso, TX03.2023
Skills
- Commitment to Excellence
- Time Management
- Decision Making
- Communication Skills
- Adaptability
- Forward Thinking
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/ Data Entry
Fred Loya Insurance
04.2022 - Current
Data Entry Operator
Exela Technologies
01.2022 - 02.2022
Receptionist
Webatron Internet Solutions
09.2021 - 01.2022
Receptionist
Allegiance Staffing Agency
08.2020 - 01.2021
International Import Coordinator
ITO El Paso
04.2017 - 05.2020
Direct Care Support
Ability Options
06.2016 - 12.2016
Administrative Assistant
Noble Resources Corporation
03.2013 - 01.2016
Still Attending - Social Work, Psychology
El Paso Community College
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