Veronica Orellana
Seaside ,California
Summary
Detail-oriented professional with 20 years of experience in supporting executive teams and optimizing office operations. Demonstrated expertise in managing administrative tasks with a focus on confidentiality and efficiency. Strong organizational and communication skills facilitate effective coordination of office activities and workflows. Dedicated to continuous learning and fostering team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Billing Coordinator
Pebble Beach Company
Pebble Beach, California
05.2022 - 07.2025
- Coordinated with departments to resolve billing discrepancies efficiently.
- Managed customer inquiries related to billing issues, ensuring timely resolutions.
- Generated detailed reports on billing activity for management review.
- Prepared daily deposits of received payments, maintaining accurate records.
- Reviewed past due accounts and arranged payments with customers.
- Updated billing systems by entering new information and modifying existing records.
- Answered customer questions to uphold high satisfaction levels.
- Collected and posted patient account payments accurately.
Medical Office Manager/Medical Biller
John F. Bennetts, M.D Inc
Monterey, California
12.2011 - 11.2022
- Managed daily operations of medical practice to ensure efficient workflow.
- Supervised front office staff and coordinated patient scheduling activities.
- Trained new employees on office protocols and patient interaction techniques.
- Maintained accurate patient data, including medical histories and billing information.
- Monitored inventory levels of essential office supplies for seamless operations.
- Scheduled patient appointments based on individual needs and preferences.
- Determined staffing requirements, conducted interviews, hired, and trained new staff.
- Assisted healthcare providers during patient examinations and procedures.
Education
C.N.A
Pacific Grove Adult School
Pacific Grove, CA08-2009
Medical Office Management
Shoreline
Marina09-2008
High School Diploma -
Ano Nuevo School/Monterey High School
Monterey06-2002
Skills
- Billing software and payment processing
- Account reconciliation and invoice generation
- Patient account management and collections
- Billing discrepancy resolution
- Customer relationship management
- Attention to detail and data accuracy
- Problem solving and audit support
- Bilingual communication
Languages
Spanish
Full Professional
Certification
- Medical Office Management Certificate of Completion
- C.N.A. Certification
References
References available upon request.
Timeline
Accounts Receivable/Billing Coordinator
Pebble Beach Company
05.2022 - 07.2025
Medical Office Manager/Medical Biller
John F. Bennetts, M.D Inc
12.2011 - 11.2022
C.N.A
Pacific Grove Adult School
Medical Office Management
Shoreline
High School Diploma -
Ano Nuevo School/Monterey High School
Similar Profiles
Jacob SalinasJacob Salinas
Server Assistant at Pebble Beach CompanyServer Assistant at Pebble Beach Company
Ashley BarnesAshley Barnes
Retail Finance Manager at Pebble Beach CompanyRetail Finance Manager at Pebble Beach Company
Coben DreisbachCoben Dreisbach
Table Busser at Pebble Beach CompanyTable Busser at Pebble Beach Company
Margaret AtkinsMargaret Atkins
Barista at Starbucks at TargetBarista at Starbucks at Target
Valeria Arellano MojarroValeria Arellano Mojarro
Sales Associate at Columbia SportswearSales Associate at Columbia Sportswear