Veronica Ortega Moreno

Organized library shelves, materials, and equipment in clear, alphabetized order.

• Able to maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks. Moreover, I was able to Answer questions from patrons and helped them find desired materials.
• Handled the check-in and check-out process of library books and materials at the circulation desk.
• placed books on proper shelves when returned to circulation.
• Utilized computer databases to locate library materials, also managed library materials for accurate record-keeping.
• Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
• Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
• Organized circulation desk with over 300 books and periodicals to be checked out per day.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge and help the communities.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Interacted with customers by phone, email, or in-person to provide information.
• Collected, arranged, and input information into database system.
• Assisted residents with accessing essential resources, effectively addressing their needs and concerns.
• Organized volunteer opportunities, promoting civic participation among community members.

• Collaborated with team members and teachers on event planning and execution, resulting in successful campus events and activities.
• Copied, organized and distributed classroom assignments or other paperwork.
• Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
• Developed materials for classroom teachers to support instruction, lab work or in-class activities.
• Maintained STEM laboratory class safety by demonstrating equipment and techniques.
• Supported classroom maintenance and upkeep, organizing books and materials.
• Provided critical support to instructors during lab sessions resulting in safe experimentation practices.

• Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
• Maintained a well-organized collection by Placing books on proper shelves when returned to circulation through diligent shelving, shelf-reading, and inventory management tasks.
• Handled check-in and check-out process of library books and materials at circulation desk. Assisted patrons with printing and copying according to personalized requirements.
• Gained strong understanding of various methods for cataloging books and other materials.
• Placed books on proper shelves when returned to circulation.
• Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
• Collected and processed fines on overdue library materials.
• Answered questions from patrons and helped to find desired materials.
• Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
• Maintained up-to-date knowledge of campus resources and services available to students, facilitating appropriate referrals when needed.

• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
• Directed guests and appointments to fitness consultants to increase membership enrollments.
• Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

• Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
• Maintained a clean and organized store environment to enhance customer experience.
• Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
• Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
• Collaborated with team members to achieve monthly sales goals and improve overall store performance.
• Demonstrated flexibility by working extended hours over holidays or during promotional events.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers and helped with product questions, selections, and purchases.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.