Veronica Ortega
Saint Louis,Missouri
Summary
Compassionate healthcare professional with expertise in medication management and patient assessments. Proven ability to enhance patient-centered care outcomes through effective communication and active listening. Demonstrated success in fostering team collaboration in diverse healthcare environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
L1MA
Brookdale Assisted Living
Creve Coeur, Missouri
02.2026 - 05.2026
- Administered medications to residents following strict safety protocols.
- Prepared medication carts for daily distribution in accordance with protocols.
- Ensured cleanliness and organization of medication storage areas and supplies.
- Collaborated with healthcare team to address residents' medication-related concerns.
- Participated in training sessions on medication management and safety practices.
- Assisted nursing staff with routine health assessments and observations.
L1MA
Cedarhurst Senior Living
Sappington, MO
10.2025 - 02.2026
- Administered medications to residents following strict safety protocols.
- Dispensed oral, topical, inhalation and injectable medications as prescribed by physicians.
- Maintained accurate medication records and documentation for compliance.
- Completed daily counts of controlled substances per facility protocol requirements.
- Communicated effectively with residents regarding medication schedules and instructions.
- Assisted nursing staff with routine health assessments and observations.
- Ensured cleanliness and organization of medication storage areas and supplies.
- Ensured smooth daily operations through diligent task completion and attention to detail.
Private Duty Nurse
Lenna Tasley -Broom
Saint Louis, Missouri
11.2024 - 03.2026
- Conducted physical assessments, monitored health status changes, and communicated critical observations to physicians to ensure timely medical intervention.
- Monitored patient vital signs and reported changes to healthcare team.
- Administered prescribed medications and ensured proper dosage adherence.
- Assisted with daily living activities including bathing, dressing, meal preparation, feeding, and ambulation to promote patient independence and comfort.
- Provided emotional support and companionship to foster positive patient experiences.
CSR, Sales
Family Dollar
Ferguson, MO
04.2025 - 10.2025
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Processed customer transactions efficiently and accurately at retail location.
- Handled cash, credit, and debit transactions securely and responsibly.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Collaborated with team members to manage inventory during peak hours.
Private Duty Nurse
Darlene Ward
Collinsville, Illinois
08.2024 - 10.2024
- Administered medications according to prescribed schedules and guidelines.
- Developed personalized care plans in collaboration with family members.
- Aided clients with personal needs, including exercise, bathing, and grooming, promoting independence and well-being.
- Supported clients in daily living activities and personal care, enhancing their quality of life.
L1MA
Garden Villas of O'fallon
O'fallon, Missouri
01.2024 - 10.2024
- Monitored vital signs and reported observations to nursing staff promptly.
- Recorded patient information in electronic health records systems, ensuring accuracy and compliance.
- Supported healthcare professionals in delivering patient care and managing daily activities.
- Efficiently identified residents' needs, ensuring swift response and resolution.
- Collaborated with colleagues to achieve goals and meet project deadlines.
- Pursued continued education and advanced training to stay informed on industry trends.
L1MA
The Sarah Community (Veronica House)
Bridgeton, MO
06.2023 - 08.2023
- Administered medications to residents following strict safety protocols.
- Maintained accurate medication records and documentation for compliance.
- Prepared medication carts for daily distribution in accordance with protocols.
- Collaborated with healthcare team to address residents' medication-related concerns.
- Participated in training sessions on medication management and safety practices.
- Completed daily counts of controlled substances per facility protocol requirements.
Education
GED -
Murray Hill Academy
New York, NY03-1999
Some College (No Degree) - English Language And Literature
BMCC
New York, NYSkills
- Medication administration
- Medication management
- Medication documentation
- Electronic health records
- Compliance documentation
- Patient-centered care
- Effective communication
- Team collaboration
- Active listening
Languages
Spanish
Professional
Certification
- Level 1 Medication Aide
Timeline
L1MA
Brookdale Assisted Living
02.2026 - 05.2026
L1MA
Cedarhurst Senior Living
10.2025 - 02.2026
CSR, Sales
Family Dollar
04.2025 - 10.2025
Private Duty Nurse
Lenna Tasley -Broom
11.2024 - 03.2026
Private Duty Nurse
Darlene Ward
08.2024 - 10.2024
L1MA
Garden Villas of O'fallon
01.2024 - 10.2024
L1MA
The Sarah Community (Veronica House)
06.2023 - 08.2023
GED -
Murray Hill Academy
Some College (No Degree) - English Language And Literature
BMCC