VERONICA ORTEGA RN, BSN, CGRN
EL PASO,TEXAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DIRECTOR OF NURSING - Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2021.05 - Current
- Successfully leading a team of 50+ clinical staff members
- Strong ability to problem solve, critically think
- Input, sets expectations of meeting budget, revenue and expense targets
- Help ensure compliance with regulatory agencies, work alongside with physicians to help initiate strategic goals and objectives for the department
- Develops innovative strategies to make, achieve goals, evaluate current processes for improvement, implement change
- Maintains a positive work environment, promotes teamwork
- Excellent communication and interpersonal skills.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established new policies and updated existing policies to improve standard of care for patients.
- Identified department issues to recommend corrective actions.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
NURSE MANAGER- Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2020.10 - 2021.05
- Manages daily operations of the Endoscopy Unit as a proven leader
- Help ensure compliance with regulatory agencies, work alongside with Director and physicians to help initiate strategic goals and objectives for the department
- Develops innovative strategies to make and achieve goals
- Ability to problem solve, critically think
- Educates staff on new techniques and technology systems
- Provides input, sets expectations of meeting budget, revenue and expense targets
- Hires new staff and maintains a positive work environment, promotes teamwork
- Excellent communication and interpersonal skills.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed 30+ nurses and nursing activities in 300+bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
CHARGE NURSE, Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2019.02 - 2020.10
- Caring, compassionate, and dedicated charge nurse
- Possesses extensive clinical knowledge in endoscopy unit and procedures
- Carries out management goals and expectations
- Extensive experience of working alongside multidisciplinary team or registered nurses, attendings and fellows
- Responsible for scheduling and delivering high quality of care to patients throughout their stay in unit
- Adjusts staffing appropriately to cover needs in department, including increase and decrease in patient volume
- Monitors that staff adhere to protocols and procedures
- Established relationships with all areas of the unit
- Compete to staff procedural area if needed.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
CERTIFIED ADVANCED PROCEDURE RN
UNIVERSITY MEDICAL CENTER OF EL PASO
2015.02 - 2019.02
- Specialized in advanced endoscopic procedures such as: Endoscopic ultrasound, Fine Needle Aspiration, ERCP, and stent placement in all parts of GI and biliary systems
- Provides planned, skilled nursing care for patients in preoperative and intraoperative periods
- Implements technical assistance during diagnostic and therapeutic endoscopic procedures, ensuring safe working practice
- Storing, checking, and administering drugs in accordance with established standards and guidelines
- Provides critical thinking and problem solving skills
- Provides continuous patient surveillance for early recognition and immediate emergency treatment of medical or surgical complications that may arise in any postoperative patient
- Relief charge nurse as needed.
PERIOPERATIVE RN, Endoscopy
EL PASO CENTER FOR GASTROENTEROLOGY
2014.02 - 2015.02
- Provided planned, skilled nursing care for patients in the preoperative, intraoperative, and postoperative periods
- Implemented technical assistance during diagnostic and therapeutic endoscopic procedures, ensuring safe working practice.
Education
Masters in Healthcare Administration - Online
TEXAS TECH HEALTH UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, TX05.2025
BACHELOR DEGREE IN NURSING -
UNIVERSITY OF TEXAS AT EL PASO
El Paso, TX12.2013
ASSOCIATE DEGREE IN NURSING -
EL PASO COMMUNITY COLLEGE
El Paso, TX12.2012
Skills
- Operations Management
- Logistics Management
- Project Coordination
- Project Management
Certification
- American Board of Certification for GI Nurse, 12/2027
- Registered Nurse Compact License, #847319, 12/2025
- Advanced Cardiopulmonary Life Support, 07/2026
- Pediatric Advanced Life Support, 07/2026
- Cardiopulmonary Resuscitation Certified, 06/2025
Timeline
DIRECTOR OF NURSING - Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2021.05 - Current
NURSE MANAGER- Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2020.10 - 2021.05
CHARGE NURSE, Endoscopy
UNIVERSITY MEDICAL CENTER OF EL PASO
2019.02 - 2020.10
CERTIFIED ADVANCED PROCEDURE RN
UNIVERSITY MEDICAL CENTER OF EL PASO
2015.02 - 2019.02
PERIOPERATIVE RN, Endoscopy
EL PASO CENTER FOR GASTROENTEROLOGY
2014.02 - 2015.02
Masters in Healthcare Administration - Online
TEXAS TECH HEALTH UNIVERSITY HEALTH SCIENCES CENTER
BACHELOR DEGREE IN NURSING -
UNIVERSITY OF TEXAS AT EL PASO
ASSOCIATE DEGREE IN NURSING -
EL PASO COMMUNITY COLLEGE
- American Board of Certification for GI Nurse, 12/2027
- Registered Nurse Compact License, #847319, 12/2025
- Advanced Cardiopulmonary Life Support, 07/2026
- Pediatric Advanced Life Support, 07/2026
- Cardiopulmonary Resuscitation Certified, 06/2025
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