Hi, I’m
Veronica Ortiz
Grand Junction,CO
Summary
Dynamic and compassionate professional with a rich background as a House Mother at Self and Cashier Assistant at MAVERICK. Excelled in household management and emotional support, enhancing resident well-being by 30%. Skilled in first aid and community involvement, I thrive in fast-paced environments, fostering positive relationships and driving significant improvements in efficiency and morale. Compassionate and driven House Manager with excellent Cleaning,Organizing abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of [Household duties/ Cashiering]. Dedicated [House Mother/Cashier] experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Overview
22
years of professional experience
Work History
Self
House Mother
10.2002 - Current
Job overview
- Developed life skills programs for residents, including budgeting, cooking, and time management.
- Provided emotional support during difficult times, helping residents navigate personal challenges.
- Evaluated resident progress regularly through meetings with school staff members or counselors to ensure adequate support was provided.
- Continuously updated knowledge on best practices in residential care through professional development workshops or conferences.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
- Collaborated with school staff to address individual student needs and support academic success.
- Established strong relationships with residents, fostering open communication and trust.
- Collaborated with community organizations to provide additional resources or learning opportunities for house members.
- Organized seasonal celebrations to create lasting memories for residents within the home setting.
- Assisted in the transition process for new residents by providing orientation tours and pairing them with established peer mentors.
- Ensured timely completion of homework assignments with the help of structured study sessions.
- Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
- Organized group activities to promote bonding and teamwork among residents.
- Enhanced residents'' well-being by creating a safe and nurturing living environment.
- Implemented clear rules and expectations for resident conduct while maintaining fairness in disciplinary actions when necessary.
- Facilitated conflict resolution among residents, promoting healthy communication strategies and respecting individual perspectives.
- Mentored young adults on appropriate social etiquette during formal events or gatherings outside of the residence.
- Promoted physical wellness by encouraging regular exercise routines or participation in extracurricular sports.
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
- Managed all intake and discharge paperwork and procedures for residents.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Collaborated with residential team to maximize effective and efficient operations.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Solved grievances and complaints by collaborating with residents.
- Helped develop and implement programs to foster community growth and development.
- Facilitated smooth transition of new students into residential program.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Promoted culture of respect and understanding among students.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Supervised student employees and provided feedback on performance.
- Assisted in recruitment and selection of student leaders.
- Evaluated student progress to identify areas of improvement and provide feedback.
MAVERICK
Cashier Assistant
06.2019 - 11.2023
Job overview
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Helped clients transport large or bulky items into vehicles.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
Mesa County Workforce Center , 512 29 1/2 Rd, Grand Junction, CO 81504
GED
07.2024
University Overview
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
Skills
- Patience and Tolerance
- Safety awareness
- Emotional Support
- Household Management
- Meal Planning
- Child Development
- Hygiene maintenance
- Community involvement
- Nutrition knowledge
- Assertiveness
- Educational Support
- Activity Coordination
- Maintenance and repair management
- Cleaning proficiency
- Exceptional organization
- Housekeeping
- Activities scheduling
- Safety Management
- Guest Relations
- Childcare experience
- Staff Training
- Preventive Maintenance
- Activity Supervision
- Appointment Coordination
- Employee Scheduling
- Behavior Modeling
- Maintenance Coordination
- Laundry Management
- Grocery shopping
- Event Planning
- Quality service
- Calendar Management
- Financial Management
- Facility Oversight
- Menu Planning
- Event oversight
- Budgeting expertise
- Expense Management
- Budget Administration
- Personal Shopping
- Transportation Arrangements
- Active Listening
- Call Answering and Routing
- Safety Standards and Compliance
- Staff Communication
- Relationship Building
- Wound Care
- Microsoft Office
- Case Planning
- Resident Supervision
- General Housekeeping
- Incident Reporting
- Team Supervision
- Public Speaking
- Life Skills Development
- Issue Resolution
- Policy Enforcement
- Equipment Setup
- Resident support
- Progress Documentation
- Activities Oversight
- Daily Living Skills Instruction
- Group Activities
- Community Meetings
- Behavioral Intervention Plans
- Student Needs Assessments
- Message Delivery
- Student Assistance
Timeline
Cashier Assistant
MAVERICK
06.2019 - 11.2023
House Mother
Self
10.2002 - Current
Mesa County Workforce Center
GED
Similar Profiles
John BestJohn Best
Handy Person at SelfHandy Person at Self
Kaelyn PerryKaelyn Perry
Babysitter at SelfBabysitter at Self
Mark WilbertMark Wilbert
Owner Urban Living Construction LLC at SelfOwner Urban Living Construction LLC at Self