Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA ORTIZ

Chicago,IL

Summary

Organized and dependable candidate with a strong history of providing excellent customer service and support. Throughout previous job experiences learned how to effectively communicate with customers. Capable of adapting to change within various work environments and tackling any challenges that can arise with a calm and focused attitude.

Overview

13
13
years of professional experience

Work History

Home Health Care Aide

HEALTHCARE PLUS SENIOR CARE
Chicago, IL
02.2019 - Current
  • Assist client with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Coordinate daily medicine schedules and administration to help client address symptoms and enhance quality of life.
  • Provide friendly company that supports their socialization.

Cashier

ALDI
Chicago, IL
02.2019 - 05.2019
  • Operated cash register to record transactions and complete customer purchases accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.
  • Worked closely with floor team and shift managers to solve problems and handle wide range of customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Release Customs Analyst

LIVINGSTON INTERNATIONAL
Itasca, IL
08.2018 - 11.2018
  • Gathered necessary information needed to clear shipments.
  • Tracked shipments processing through customs and obtained clearances.
  • Lawfully cleared merchandise through customs per client and government requirements.

Team Lead Supervisor

SPERRY TOP-SIDER
Rosemont, IL
09.2015 - 04.2017
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Handled cash register operations and customer transactions to process payments.
  • Assisted manager with any store-related duties.
  • Performed supervisor duties in accordance with my training which included opening and closing store, balancing cash registers, processing refunds and returns, and logging and depositing cash register tills.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Contributed to team objectives in fast-paced environment.

Customer Service Representative

SUREPAYROLL, INC
Glenview, IL
08.2014 - 01.2015
  • Assisted clients in processing payrolls on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls, emails, and online chats with minimal wait times.

Ocean Import Agent

DHL GLOBAL FORWARDING
Franklin Park, IL
10.2011 - 04.2012
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to enter shipping information, manage cargo shipments and accurately track goods.
  • Liaised with customers to provide cargo status updates and explain any cargo shipment delays.

Member Services Associate

PLANET FITNESS
Elmwood Park, IL
03.2011 - 10.2011
  • Met with potential members to provide guided tours of facility and detailed membership benefits presentations, often leading to successful sales of memberships.
  • Operated front desk, helped maintain clean and well-functioning gym, and assisted gym members and guests with all inquiries.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

BATH & BODY WORKS
Norridge, IL
10.2010 - 12.2010
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Engaged with customers to discuss and ascertain needs, tailor solutions and close sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized displays and shelves to maintain product availability, store appearance, and promote specific merchandise.
  • Contributed to team objectives in fast-paced environment.

Education

Associate of Arts - General Studies

TRITON COLLEGE
River Grove, IL
12.2012

Skills

  • Answering Customer Questions
  • Listening Skills
  • Verbal and Written Communication
  • Microsoft Word
  • Grammar
  • Proofreading
  • Filing
  • Teamwork and Collaboration
  • Presentations and Demonstrations
  • Calm and Professional Under Pressure

Timeline

Home Health Care Aide

HEALTHCARE PLUS SENIOR CARE
02.2019 - Current

Cashier

ALDI
02.2019 - 05.2019

Release Customs Analyst

LIVINGSTON INTERNATIONAL
08.2018 - 11.2018

Team Lead Supervisor

SPERRY TOP-SIDER
09.2015 - 04.2017

Customer Service Representative

SUREPAYROLL, INC
08.2014 - 01.2015

Ocean Import Agent

DHL GLOBAL FORWARDING
10.2011 - 04.2012

Member Services Associate

PLANET FITNESS
03.2011 - 10.2011

Sales Associate

BATH & BODY WORKS
10.2010 - 12.2010

Associate of Arts - General Studies

TRITON COLLEGE

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VERONICA ORTIZ