Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Ostiguin

Stone Park,IL

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

2026
2026
years of professional experience

Work History

Patient Access Representative

Gottlieb Memorial Hospital
  • Facilitated patient check-in processes, ensuring accurate and timely registration.
  • Managed insurance verification procedures to streamline patient access and reduce delays.
  • Assisted in scheduling appointments, optimizing provider availability and patient flow.
  • Responded to patient inquiries via phone and in-person, enhancing overall customer service experience.
  • Maintained up-to-date knowledge of health insurance policies, providing accurate information to patients.
  • Collaborated with clinical staff to ensure seamless communication regarding patient needs and statuses.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Dynamic Scheduler

Gottlieb Memorial Hospital
2016 - Current
  • Learned software tools for effective resource allocation and time management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Supported project timelines through diligent tracking of deadlines and deliverables.
  • Organized documentation for scheduling processes to enhance workflow efficiency.
  • Adapted quickly to changing priorities, ensuring timely completion of tasks.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.

Education

Bethel Academy
Northlake, IL

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient information processing
  • Strong organizational skills
  • Appointment scheduling
  • Registration and admissions
  • Problem-solving
  • Team leadership
  • Fluent in Spanish

Timeline

Patient Access Representative

Gottlieb Memorial Hospital

Dynamic Scheduler

Gottlieb Memorial Hospital
2016 - Current

Bethel Academy

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Veronica Ostiguin