Veronica Ovalle
Humble,Tx
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
F&I Manager
Arriba Motors
08.2018 - Current
- Structured deals for the clients and banks
- Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
- Established and maintained good working relations with finance sources
- Made Sure all the proper documentation was signed, In order, correct and turned in before it was due
- Identified and qualified customers needs, developed sales strategies, negotiated and closed sales
- Ensured the dealership was and maintained compliance with all National and State Guidelines
- Assisted customer in providing best finance and insurance product to suit individual needs and ensured maximum profit for dealers
- Educate customers on the value of extended warranty, gap coverage, resulting in an increase in back-end profit
- Generated timely and precise documentation once the vehicle was delivered to expedite funding process from lending institution to dealer within a 3-4 day turnaround.
Team Leader
METRO PCS
05.2015 - 06.2017
- Recommended and helped customers select merchansided based on their needs
- Exchange returned merchandise for customers quickly and efficiently
- Opened and closed the store, including counting cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Maintained firnedly and profferiosnal customers interactions.
Sales Clerk
Unlimtalk-Houston,Tx
01.2013 - 04.2015
- Confirmed that appropriate changes were made to resolve customers' problems
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Informed customers about sales and promotions in a friendly and engaging manner
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Sales Clerk
Najeras & Mas-Houston, Tx
03.2011 - 12.2011
- Trained new employees on company customer service policies and service level standards
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Maintained friendly and professional customer interactions.
Education
Skills
- Superior communication skills
- Dependable and reliable
- Bilingual
- Cheerful and energetic
- Management
- Financing expertise
- Deal structuring
- Departmental oversight
Timeline
F&I Manager
Arriba Motors
08.2018 - Current
Team Leader
METRO PCS
05.2015 - 06.2017
Sales Clerk
Unlimtalk-Houston,Tx
01.2013 - 04.2015
Sales Clerk
Najeras & Mas-Houston, Tx
03.2011 - 12.2011
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