Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Community Engagement
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VERONICA OWEN

IDAHO FALLS,ID

Summary

Accomplished Branch Leader and Client Strategy Expert with over 40 years of industry experience. Consistently drives Branch success through assertive leadership, operational excellence, and community engagement. Trusted adviser known for fostering long-term client relationships, delivering tailored financial solutions, and fueling sustainable business growth. Dedicated to building high-performing teams and ensuring client success remains at the forefront of operations.

Overview

41
41
years of professional experience

Work History

Branch Manager

Key Bank
04.2004 - Current
  • Oversee daily operations of the Idaho Falls branch, ensuring excellence in client service, compliance, and operational efficiency.
  • I continue to build and maintain a robust portfolio of loyal clients through strategic relationship management and financial expertise.
  • Recognized by executive leadership in the community as a trusted, approachable banking professional.
  • Lead and mentor branch staff cultivating a culture of accountability, professional development, and performance excellence.
  • Establish strong community relationships, enhancing brand visibility and client engagement.
  • Direct branch operations to enhance customer service and streamline banking processes.

Banking Professional (Various Roles)

U.S. Bank
08.1984 - 04.2004
  • Progression through several key positions, including: Switchboard operator, teller, commercial & agricultural loan assistant, new accounts rep, small business banker and Series 6/63 licensed banker.
  • Drove initiatives to optimize operational efficiency, resulting in improved service delivery across multiple branches.
  • Enhanced client relationships by addressing their financial needs with tailored banking solutions.
  • Expanded client base through targeted marketing efforts while maintaining strong retention rates among existing customers.
  • Rewarded top performer several consecutive years.

Education

Education

Skills

  • Client Relationship Management
  • Strategic Branch Operations
  • Loan & Deposit Portfolio Growth
  • Investment & Insurance Guidance
  • Team Leadership & Staff Development
  • Sales Expertise & Goal Attainment
  • Business Banking Solutions
  • Community Engagement & Client Retention
  • Excellent time management skills

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Supervised team of 5 staff members for over 20 years.
  • Received the “Signature Circle Award” for exemplary performance multiple years at Key Bank.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Timeline

Branch Manager

Key Bank
04.2004 - Current

Banking Professional (Various Roles)

U.S. Bank
08.1984 - 04.2004

Education

Community Engagement

Civitan Club of Idaho Falls

Idaho Falls Downtown Development Corporation

Idaho falls Arts Council

Bonneville Youth Development Council

Salvation Army

Idaho Falls Soup Kitchen

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