Summary
Overview
Work History
Skills
Languages
Timeline
BusinessAnalyst
Veronica Ozeta

Veronica Ozeta

Phoenix,AZ

Summary

Dynamic Driver Specialist with proven expertise at O'Reilly Auto Parts, enhancing customer satisfaction through effective route planning and team collaboration. Skilled in logbook management and decision-making under pressure, I consistently improved delivery efficiency and fostered strong client relationships, ensuring timely and safe transportation of goods.

Overview

12
12
years of professional experience

Work History

Driver Specialist

Orilleys Auto Parts
04.2019 - 08.2024
  • Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
  • Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
  • Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
  • Reduced delivery times through effective route planning and navigation skills.
  • Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
  • Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
  • Enhanced customer satisfaction by providing timely and efficient deliveries.
  • Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
  • Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
  • Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
  • Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.

Driver, Warehouse Orders

Sanderson Ford Az
04.2018 - 08.2019
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.

Referral Coordinator

Sunshine Pediatrics
05.2017 - 05.2019
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Attended continuing education courses to stay current on referral processes and best practices.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Optimized use of healthcare resources by efficiently managing referral appointments and follow-ups.
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
  • Scheduled and confirmed referral appointments to reduce wait times for patients.

Parts Counter Person

Checker Auto
06.2012 - 05.2019
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
  • Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.

Cashier

Home Depot
05.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.

Pharmacy Cashier

Walmart
03.2015 - 02.2016
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.

Skills

  • Logbook management
  • Decision-making under pressure
  • Team collaboration
  • Excellent navigation

Languages

Spanish
Full Professional

Timeline

Driver Specialist

Orilleys Auto Parts
04.2019 - 08.2024

Driver, Warehouse Orders

Sanderson Ford Az
04.2018 - 08.2019

Referral Coordinator

Sunshine Pediatrics
05.2017 - 05.2019

Cashier

Home Depot
05.2016 - 11.2018

Pharmacy Cashier

Walmart
03.2015 - 02.2016

Parts Counter Person

Checker Auto
06.2012 - 05.2019

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Veronica Ozeta