Veronica Pacheco
New York,NY
Summary
Experienced Senior Medical Assistant with over 20 years in dermatology, ENT, and surgical environments. Specializes in Mohs surgery support, coordinating preoperative care, and leading clinical teams. Delivers effective training, enhances operational efficiency, and improves patient satisfaction through proactive clinical support.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Advanced Clinical Assistant – ENT
Mount Sinai Hospital
New York, New York
02.2026 - Current
- Coordinated preoperative care for surgical patients, ensuring thorough readiness assessments, accurate documentation, efficient scheduling, and successful insurance verification and prior authorizations.
- Manage daily ENT clinic operations, patient flow, and physician support to promote efficient, high-quality care.
- Obtain vital signs, collect specimens, and prepare patients for examinations and procedures.
- Assist physicians with ENT examinations, treatments, and in-office procedures while maintaining patient safety and infection-control standards.
- Maintain EMR documentation, process physician-directed orders and prescription refill requests, and manage medical records, results, and referrals.
- Liaised among patients, families, providers, healthcare facilities, and insurance companies to enhance continuity of care.
- Trained and mentored medical assistant staff, facilitating effective scheduling and workflow coordination.
- Maintain clinical supplies, equipment, sterilization procedures, medication logs, and regulatory compliance.
Clinical Assistant / Senior Medical Assistant
Mount Sinai Hospital
new york , NY
10.2017 - 02.2026
- Support complex in-office dermatologic procedures including Mohs surgery, biopsies, and skin cancer excisions.
- Facilitated communication between dermatology and plastic surgery departments for coordinated patient care. between dermatology and plastic surgery departments for coordinated wound closures.
- Maintained biopsy specimen records and communicated results and next steps to patients to ensure timely follow-up and care continuity.
- Standardize post-procedure patient education and follow-up processes to reduce complications.
- Trained and onboarded new clinical assistants in patient preparation, sterilization protocols, and EMR documentation to enhance team readiness.
- Managed crash cart inspections and logs to ensure regulatory compliance and patient safety.
Medical Assistant
Dr. David Becker, Private Dermatology Practice
New York, New York
10.2012 - 10.2017
- Provided direct support during all stages of Mohs surgery, including tissue mapping, patient documentation, and sterile field maintenance.
- Supported cosmetic procedures through suturing, injections, and wound closures, enhancing patient outcomes.
- Ensured exam room readiness and executed sterilization of surgical instruments to maintain a safe surgical environment.
- Documented photographic records and measurements for surgical stages to support accurate patient tracking.
Medical Assistant / Team Lead
Columbia Dermatology
New York, New York
09.2004 - 09.2012
- Trained medical assistants and coordinated weekly clinical staffing schedules to ensure optimal team performance.
- Scheduled patient appointments and ensured smooth clinical operations for more than 40 patients daily.
- Assisted multiple physicians in general and cosmetic dermatology, enhancing patient care.
- Monitored inventory and managed supply orders to ensure procedures were not delayed.
Education
High School Diploma -
Beacon High School
New York, NY06-2022
Certificate - Registered Medical Assistant
Sanford Brown Institute
New York, NY06-2004
Skills
- ENT Clinical & Procedure Support
- Dermatologic & Cosmetic Procedure Support
- Mohs Surgery & Skin Cancer Excision
- Preoperative Care & Surgical Readiness
- Clinical Staff Training & Mentorship
- Wound Care & Post-Op Patient Education
- Electronic Medical Records (EMR: EPIC)
- Patient Scheduling & Care Coordination
- Insurance Verification & Prior Authorizations
- Specimen Handling & Biopsy Management
- Surgical Instrument Sterilization
- HIPAA Compliance & Infection Control
- Physician & Patient Liaison
- CPR/BLS Certified
Languages
Spanish
Native/ Bilingual
Certification
- CPR/BLS Certified
- HIPAA & OSHA Compliance Training — Current
Timeline
Advanced Clinical Assistant – ENT
Mount Sinai Hospital
02.2026 - Current
Clinical Assistant / Senior Medical Assistant
Mount Sinai Hospital
10.2017 - 02.2026
Medical Assistant
Dr. David Becker, Private Dermatology Practice
10.2012 - 10.2017
Medical Assistant / Team Lead
Columbia Dermatology
09.2004 - 09.2012
High School Diploma -
Beacon High School
Certificate - Registered Medical Assistant
Sanford Brown Institute