Veronica Palmer
Tampa,FL
Summary
Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
01.2024 - 08.2025
- Greeted and assisted guests, ensuring exceptional customer service experiences.
- Managed phone inquiries and reservations using hotel management software.
- Coordinated check-in and check-out processes, enhancing operational efficiency.
- Trained new front desk staff on procedures and customer service standards.
- Maintained accurate records of guest information and transactions for reporting purposes.
- Collaborated with housekeeping and maintenance teams to ensure room readiness.
Customer Service Representative
Ashley Furniture Store
08.2017 - 05.2023
- Processed transactions efficiently using point-of-sale systems.
- Trained new staff on customer service protocols and best practices for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Concentrix
11.2012 - 11.2015
- Provided exceptional customer service, resulting in increased referrals from satisfied clients.
- Delivered superior customer service by responding to inquiries and complaints.
- Strengthened client relationships through exceptional customer service and prompt followups.
Education
High School Diploma -
Toms River New Jersey South
New Jersey06.1989
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Scheduling
- Appointment scheduling
- Administrative skills
- Work Ethic
- performance goals and metrics
- data entry
Timeline
Front Desk Receptionist
Holiday Inn
01.2024 - 08.2025
Customer Service Representative
Ashley Furniture Store
08.2017 - 05.2023
Customer Service
Concentrix
11.2012 - 11.2015
High School Diploma -
Toms River New Jersey South