Veronica Pamphile
Manchester
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Gateways Community Services
12.2024 - Current
- Managed a caseload of 35 active clients, coordinated necessary services, created individualized care plans, documented outcomes, and conducted routine follow-up’s to support client goals.
- Delivered personalized support to clients with chronic illnesses, disabilities, and mental health conditions, encouraging independence and holistic care.
- Collaborated with social workers, mental health professionals, and physicians to develop individualized care plans.
- Advocated for client rights when interacting with external agencies, ensuring fair and equal treatment at all times.
- Maintained accurate documentation on all cases, remained in compliance with HIPPA regulations and confidentiality requirements.
- Conducted regular home visits to assess living environment and assist with client access to necessary resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse, exploitation, or neglect.
- Actively participated in team meetings, contributing input and feedback towards improving client experiences.
Mental Health Technician
Elliot Hospital And Health System
01.2023 - 12.2024
- Provided mentorship, one-on-one counseling, and support to a diverse population of patients.
- Provided compassionate, person-centered care and built strong rapport with individuals experiencing trauma, mental health, and substance use disorders.
- Facilitated and supervised group therapy sessions and creative activities to help patients develop coping strategies and social skills.
- Provided education on topics such as stress management, anger management, and DBT coping skills.
- Assisted patients with meals and activities of daily living (ADL’s) to promote overall health and well-being.
- Provided crisis prevention intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Performed scheduled patient safety checks every 15 minutes and documented moods and activities to ensure patients' safety and well-being.
- Assisted with patient restraint’s and seclusion’s to create a safe environment for all patients and staff.
Patient Service Representative
Elliot Health System
07.2022 - 01.2023
- Created positive relationships with patients by providing compassionate customer service during check-in and check-out procedures.
- Managed patient scheduling and appointment confirmations, improving overall efficiency.
- Managed a high volume of incoming calls from patients, pharmacy staff, and clinics, ensuring timely and accurate responses to inquiries.
- Proactively addressed patient concerns and complaints, resulting in a positive impact on overall patient satisfaction.
- Directed patients to exam rooms and maintained a clean and organized environment for each medical examination.
Server
Margaritas Mexican Restaurant
06.2021 - 06.2022
- Demonstrated strong multitasking skills by tending to multiple tables simultaneously without compromising the quality of service guests experienced.
- Created a welcoming atmosphere through attentive service and personalized interactions with guests.
- Collaborated with and supported colleagues during busy shifts for efficient dining service and excellent guest experiences.
- Assisted with training new hires, provided guidance and demonstration on restaurant standards and protocols.
Administrative Assistant
Stewarts Ambulance
02.2021 - 06.2022
- Maintained database of patient contact information with complete accuracy and attention to detail.
- Initiated action to reduce or correct risk in response to the COVID-19 pandemic through enforcing mask usage, maintaining social distancing, and ensuring proper sanitation of work areas.
- Assisted in the administration of COVID-19 swab testing, labeled and organized testing tubes.
- Administered color-coded wristbands to students participating in weekly COVID-19 testing, ensuring accurate compliance with safety protocols.
Orientation Leader
Keene State College
11.2018 - 01.2020
- Served as a role model by helping new students acclimate to campus and college life.
- Exercised creativity when developing engaging activities for new students during orientation week.
- Led campus tours and assisted students with accessing campus resources.
- Gained experience in public speaking through delivering presentations on campus resources and services to over 400 guests.
- Facilitated collaborative group discussions, addressed common concerns among new students, and provided solutions.
- Assisted new students with course registration and academic advising, supporting their transition to college life.
Education
Bachelor of Arts (B.A.) - Theatre/Dance, Minor Psychology
Keene State College
Keene, NHSkills
- Individual Counseling
- Group Facilitation
- Clinical Coordination
- Documentation and Reports
- Process Improvement
- Creative Problem Solving
- Public Speaking & Performance
- Person Centered Planning
- Crisis Prevention Intervention
- Office Administration
- Resource Navigation
- Electronic Health Records
Certification
- CPR Certified
- Person Centered Planning
- Crisis Prevention Intervention
- DHHS Community Based Waivers
Timeline
Case Manager
Gateways Community Services
12.2024 - Current
Mental Health Technician
Elliot Hospital And Health System
01.2023 - 12.2024
Patient Service Representative
Elliot Health System
07.2022 - 01.2023
Server
Margaritas Mexican Restaurant
06.2021 - 06.2022
Administrative Assistant
Stewarts Ambulance
02.2021 - 06.2022
Orientation Leader
Keene State College
11.2018 - 01.2020
Bachelor of Arts (B.A.) - Theatre/Dance, Minor Psychology
Keene State College