Veronica Blair Parker
Jasper,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Caregiver
Independant
Jasper, GA
02.2021 - Current
- Assisted client with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for client by engaging in conversation and participating in recreational activities.
- Transported client to doctor appointments and other errands.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Customer Service Cashier
Tractor Supply Company
Ellijay, GA
10.2020 - 03.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Cashier
Dunns Convienent Store
Talking Rock, GA
07.2020 - 04.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
Front of House Manager/ Bartender/Team Leader
Ruby Tuesday
Ellijay, GA
03.2018 - 10.2020
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Resolved customer complaints in a professional manner.
- Responsible for ordering supplies necessary for front-of-house operations.
Bartender
O’Charley’s
Canton, GA
02.2015 - 01.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
Medical Receptionist
Pickens Eye Clinic
Jasper, GA
03.2008 - 12.2014
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
Receptionist
Your Flooring Place
Marblehill, GA
08.2004 - 10.2007
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Pickens County High School
Jasper, GA05-2005
Skills
- Insurance Verification
- Billing Support
- Payment Collection
- Medical Charting
- Patient Scheduling
- Front Desk Operations
- Appointment Setting
- Account Management
- Patient Registration
- Scheduling
- Data Entry
- Office Management
- Positive and Professional
- Basic Accounting
- Professional and Polished Presentation
- Organization Skills
- Time Management
- Multitasking and Prioritization
- Complaint Resolution
- Client Relations
- Dispute Resolution
- Customer Service
- Critical Thinking
- Patient Companionship
- Basic Housekeeping
- Meal Preparation
- Compassionate Client Care
- Progress Documentation
- HIPAA Compliance
- Medical Records Management
- Respectful and Compassionate
- Medical Record-Keeping
- Medication and Appointment Reminders
- Medication Administration
- Daily Living Assistance
- Dementia Care
Timeline
Caregiver
Independant
02.2021 - Current
Customer Service Cashier
Tractor Supply Company
10.2020 - 03.2023
Customer Service Cashier
Dunns Convienent Store
07.2020 - 04.2021
Front of House Manager/ Bartender/Team Leader
Ruby Tuesday
03.2018 - 10.2020
Bartender
O’Charley’s
02.2015 - 01.2018
Medical Receptionist
Pickens Eye Clinic
03.2008 - 12.2014
Receptionist
Your Flooring Place
08.2004 - 10.2007
High School Diploma -
Pickens County High School
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