Hi, I’m
Veronica Parker
Cape Coral,FL
Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible.
Summary
Young, flexible, skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in talking to people, and suggesting up-sell items. Building good relationships with guests and making them feel their best is very important to me. Looking forward to advancing in anyway I can.
Overview
9
years of professional experience
Work History
Carrabba's Restaurant
Waitress
11.2019 - 01.2020
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Carrabba's Restaurant
Restaurant Hostess
11.2019 - 01.2020
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Joe's Crab Shack
Hostess
06.2016 - 10.2019
Job overview
- Being the first impression for the restaurant and following out with kindness, professionalism, and knowledge
- Answered customer questions about hours, seating, and menu information.
- On-hand backup food runner, busser, and waitress when needed to be
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Completed opening and closing checklists, including emptying trash, restroom clean ups, and getting the restaurant prepared for the day
- Made sure every customer felt welcomed and joyful to be at our restaurant by smiling, giving a genuine welcome in, and ensuring in great service
Joe's Crab Shack
Waitress
06.2016 - 10.2019
Job overview
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Opened/closed the restaurant by setting up beverage stations, making fresh coffee/tea, sanitizing the line, portioning sauces, and ensuring the tables and floors are kept to standard
- Communicated with guests throughout their stay and catered to their wants and needs
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Joe's Crab Shack
Retail Sales Representative
06.2016 - 10.2019
Job overview
- Bagged, wrapped and packaged purchases according to customer needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges
- Exceeded quota by properly training team member how to inform guests of our sales, keeping items full on the shelves, and being outgoing by showing off what we have to offer
- Counted and maintained inventory weekly
Prarie Run Elementary
Educational Assistant
08.2023 - Current
Job overview
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision-making.
Local Families In Sunbury
Private Nanny
04.2021 - 08.2024
Job overview
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Prepared healthy, age-appropriate snacks and meals.
- Implemented daily routines for optimal child development and created a structured environment.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
Medallion Club
Beverage Cart Attendant
04.2024 - 06.2024
Job overview
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Greeted guests and inquired into beverage choices.
Noah's Ark Learning Center
Daycare Teacher
12.2019 - 04.2021
Job overview
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
Education
Island Coast High SchoolCape Coral, FL
High School Diploma
05.2018
Skills
- Sales techniques
- Professional
- Payment handling
- Issue resolution
- Very goal-oriented
- Relationship building
- Very hardworking and caring
- Hospitality service expertise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Beverage Cart Attendant
Medallion Club
04.2024 - 06.2024
Educational Assistant
Prarie Run Elementary
08.2023 - Current
Private Nanny
Local Families In Sunbury
04.2021 - 08.2024
Daycare Teacher
Noah's Ark Learning Center
12.2019 - 04.2021
Waitress
Carrabba's Restaurant
11.2019 - 01.2020
Restaurant Hostess
Carrabba's Restaurant
11.2019 - 01.2020
Hostess
Joe's Crab Shack
06.2016 - 10.2019
Waitress
Joe's Crab Shack
06.2016 - 10.2019
Retail Sales Representative
Joe's Crab Shack
06.2016 - 10.2019
Island Coast High School
High School Diploma
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