Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Patrick

Plaquemine,LA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Overview

31
31
years of professional experience

Work History

Company Partner

R&V LLC
02.2012 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
  • Reduced operational costs through effective resource allocation and load planning.

Airbnb Cleaning and Organize

Squeaky Clean Cleansing Services
07.2022 - 02.2024
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.

Assistant Manager

Economy Financ
11.1993 - 01.2002
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.

Education

GED -

Home Study Careers
New York, NY
12.2000

Skills

  • Tenant relations
  • Property Inspections
  • Fair Housing Regulations
  • Organizational abilities
  • Building Maintenance Knowledge
  • Marketing and Advertising
  • Financial budgeting and reporting
  • Apartment Maintenance
  • Maintenance Scheduling
  • Preventive Maintenance
  • Preparing property agreements
  • Database Management
  • Data Entry
  • Property Showing
  • Customer Relations
  • Monthly Fee and Payment Collection
  • Client Relations
  • Sales and Marketing
  • Work Planning
  • Bookkeeping
  • Accounting and bookkeeping
  • Invoice Processing
  • Payroll Processing
  • Account Reconciliation
  • Bank Reconciliation
  • Financial Reporting
  • Spreadsheet tracking
  • Expense Tracking
  • Payment Arrangement
  • Collections processing
  • Account Management
  • Credit adjustments
  • Delinquent account management
  • Debt management
  • Billing Procedures
  • Credit and collections
  • Payment posting
  • Account Review
  • Sales experience
  • Payment Processing
  • Updating Customer Accounts
  • Delinquent Account Notification
  • Financial Documentation
  • Paperwork Processing
  • General Ledger
  • Fluent Bilingualism
  • Call Management
  • Payment Collection
  • Call Center Operations
  • Order Processing

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Airbnb Cleaning and Organize

Squeaky Clean Cleansing Services
07.2022 - 02.2024

Company Partner

R&V LLC
02.2012 - Current

Assistant Manager

Economy Financ
11.1993 - 01.2002

GED -

Home Study Careers

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Veronica Patrick