Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Payne

Hazel Crest,IL

Summary

Proven expertise in packaging and labeling, with a track record of enhancing order accuracy at Amazon Fulfillment Center by adeptly utilizing electronic scanning devices. Skilled in fostering team collaboration and training new hires, demonstrating exceptional leadership and communication abilities. Achieved significant improvements in customer satisfaction through meticulous attention to detail and efficient task completion. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Wearhouse Associate

Amazon Fulfillment Center
04.2020 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Helped train new employees in safe practices and warehouse procedures.

School Bus Driver/Trainer

Urban Habitat Transportation
09.2017 - 03.2020
  • Safeguarded student passengers by ensuring all drivers were proficient in handling medical emergencies while en route to their destinations.
  • Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
  • Promoted professional development among staff with workshops focused on communication skills, conflict resolution, and time management.
  • Built strong relationships with trainees, providing ongoing mentorship and guidance that extended beyond initial training.

School Bus Driver

Kickert School Bus Company
06.2010 - 09.2017
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Bank Teller

TCF National Bank
01.2005 - 09.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.

Education

High School Diploma -

Thornridge High School
Dolton, IL
06.1991

Skills

  • Packaging and Labeling
  • Lifting and sorting
  • Labeling and boxing
  • Order Picking

Timeline

Wearhouse Associate

Amazon Fulfillment Center
04.2020 - Current

School Bus Driver/Trainer

Urban Habitat Transportation
09.2017 - 03.2020

School Bus Driver

Kickert School Bus Company
06.2010 - 09.2017

Bank Teller

TCF National Bank
01.2005 - 09.2010

High School Diploma -

Thornridge High School

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Veronica Payne