Veronica Penteck
Adaptable client services professional with extensive experience in front-desk support, sales, and guest relations. Recognized for strong customer communication, telephone skills, and office organization. Proven ability to manage scheduling, mail, supplies, and administrative tasks while maintaining a polished, service-focused environment.
Work History
Client Services / Receptionist
9 Months Serve as an initial point of contact for ACM, answering and directing incoming telephone calls with professionalism and efficiency; Greet and assist guests, ensuring a welcoming and professional office environment; Maintain the office reception area, conference rooms, and common areas to a high standard; Scheduled and managed conference room bookings to optimize usage.; Coordinated meeting logistics, including ordering food and managing setup and cleanup. Managed and sorted incoming and outgoing mail and deliveries for the office.; Assist with maintaining and ordering kitchen and office supplies and inventory management; and Provided general administrative support and assisted with various tasks.
Sales Associate / Client Services
2 Years 8 Months- Processed phone and digital orders accurately using point-of-sale and order management systems.
- Assisted customers with product selection, order placement, and personalized recommendations.
- Explained product features, packaging options, and shipping details to support confident purchasing decisions.
- Resolved customer concerns promptly while maintaining professional, service-focused communication.
- Collaborated with team members to manage high-volume sales periods and customer traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer concerns promptly, ensuring satisfaction with order changes, delivery questions, and product substitutions.
- Processed inbound sales orders accurately while maintaining service standards across phone, email, and online channels.
Guest Relations/Client Service Representative
4 Years 10 Months- Managed customer inquiries across email and support channels, delivering timely resolutions and clear product guidance.
- Resolved order issues, shipping delays, and return requests while maintaining accurate service records.
- Coordinated with fulfillment and inventory teams to address stock discrepancies and improve order accuracy.
- Processed exchanges, refunds, and warranty requests in line with company policies and service standards.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.