Veronica Perez
Newark,CA
Summary
Organized Administrative Coordinator with experience in managing administrative tasks, coordinating staff, and overseeing operations. Strengths include multitasking, problem-solving, and clear communication. Have successfully streamlined processes, improved efficiency, and fostered a positive work environment in previous roles. Possess strong leadership skills to guide teams toward success.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Latina Coalition of Silicon Valley
San Jose, CA
10.2023 - Current
- Provided administrative support to various departments within the organization.
- Manage organizational finances, including processing invoices, tracking budgets, and reducing the time spent processing monthly financial reports by 50%.
- Assist the Operations Manager with tax filings, charity registration, and other regulatory compliance requirements to ensure adherence to nonprofit guidelines.
- Searched for potential grant opportunities, and support grant management and creating budgets.
- Provided assistance during special projects or events as needed.
Program and Office Coordinator
Latina Coalition of Silicon Valley
San Jose, CA
12.2022 - 10.2023
- Supported the Program Manager with the coordination of four programs, which included three pilot programs.
- Monitored four program budgets, expenditures, and resource utilization while making recommendations as needed.
- Analyzed data collected from over 500 participants, which included surveys, focus groups, and interviews regarding the effectiveness of the program.
- Performed administration and office management duties as assigned.
Homeless Prevention Case Manager
Community Services Agency
Mountain View, CA
09.2021 - 10.2022
- Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
- Supported over 500 families with rental, financial assistance, and case management.
- Developed comprehensive case plans to identify and address client needs. Which included budgeting skills, job search strategies, and life skills development.
- Assessed clients' eligibility for public assistance benefits or other programs.
Receptionist
Community Services Agency
Mountain View, CA
04.2020 - 09.2021
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members and clients, including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared intake packets and assisted clients with filling them out.
Customer Success Manager/Office Administrator
OnRevenue.com
Palo Alto, CA
01.2016 - 04.2017
- Established processes for measuring customer satisfaction rates across multiple channels.
- Established strong relationships with about 50 clients through regular communication and follow-up activities.
- Coached and managed a team of five members on best practices for delivering exceptional customer experiences.
- Created reports outlining customer usage and retention metrics.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Education
Bachelor of Science - Public Health
California State University, East Bay
Hayward, CA05-2025
Skills
- Multitasking and organization
- Team collaboration
- Documentation and reporting
- Problem-solving
- Time management
- Office inventory management
- Calendars management
- Travel arrangements coordination
- Bookkeeping
- Office administration
- Attention to detail
- Microsoft and Google Suite
References
References available upon request.
Timeline
Administrative Coordinator
Latina Coalition of Silicon Valley
10.2023 - Current
Program and Office Coordinator
Latina Coalition of Silicon Valley
12.2022 - 10.2023
Homeless Prevention Case Manager
Community Services Agency
09.2021 - 10.2022
Receptionist
Community Services Agency
04.2020 - 09.2021
Customer Success Manager/Office Administrator
OnRevenue.com
01.2016 - 04.2017
Bachelor of Science - Public Health
California State University, East Bay
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