Veronica Perez

description

The COVID-19 Contact Worker was responsible for the development of medically accurate COVID-19 literacy materials, coordinate services and collects data. Coordinate the distribution of materials that were both community prevention focused and clinically based in content. COVID-19 contact worker also served as main facilitate support for lifestyle change to enhance positive outcomes.
• Maintain and monitor program data, and; gather and compile information, and complete appropriate documentation.
• Maintain a consistent presence in the community and collaborate to identify useful resources for families.
• Callobarate with all partner organizations.

• Update client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.

• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Addressed and resolved customer complaints in polite and professional manner.