Veronica Perez
San Antonio
Summary
Compliance Administrator with a strong focus on enhancing regulatory adherence through effective policy implementation and audit management. Bilingual communicator skilled in fostering a culture of compliance, reducing risks, and driving organizational efficiency. Committed to addressing challenges and contributing to team success.
Overview
26
26
years of professional experience
Work History
Compliance Administrator
Real Value Rx
08.2022 - Current
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Improved regulatory compliance through implementation of effective policies and procedures.
- Assisted management in fostering a culture of compliance across the organization.
Paratransit Operator
VIA Metropolitan Transit
San Antonio
08.2025 - 05.2026
- Operated paratransit vehicles to transport passengers safely and efficiently.
- Provided safe and courteous transportation for passengers with disabilities.
- Assisted passengers with disabilities during boarding and disembarking processes.
- Assisted passengers with loading, unloading of wheelchairs or other mobility devices onto, off the vehicle.
- Delivered exceptional customer service by promptly addressing passenger inquiries and concerns, enhancing overall travel experience.
- Monitored passenger safety during trips, including assisting passengers on and off the vehicle.
- Communicated with dispatch to relay service updates and passenger needs.
- Communicated effectively with dispatchers regarding route information, delays.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Conducted pre-trip vehicle inspections to ensure passenger safety and compliance with regulations.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Responded promptly to emergency situations such as accidents or breakdowns.
- Reported mechanical problems or concerns to supervisor immediately to maintain vehicle reliability and safety standards.
- Identified potential hazards along the route while operating the vehicle safely at all times.
- Followed established routes while adapting to changing traffic conditions.
- Adhered to assigned routes, schedules and time frames.
- Utilized GPS systems to determine the most efficient route for each trip.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Collected and processed passenger fares accurately during transportation services.
- Collected fares from passengers using cash or credit card payment systems.
- Prepared trip reports and other required paperwork accurately and promptly.
- Ensured compliance with all applicable laws, rules, regulations and policies.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed traffic laws and maintained a defensive driving style.
- Collaborated with team members to improve service delivery and response times.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Kept shuttle and reception areas clean and organized.
- Notified supervisors about major accidents and emergencies to ensure safety protocols were followed.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Kept shuttle and reception areas clean and organized.
- Notified supervisors about major accidents and emergencies to ensure safety protocols were followed.
- Collected and processed passenger fares accurately during transportation services.
- Completed transfers at hubs and final destinations to keep routes on schedule.
Payroll Administrator
SP+ Parking
09.2019 - 07.2021
- Managed complex payroll issues including back-pay calculations, garnishments, and overtime payments, ensuring accuracy and compliance with regulations.
- Executed payroll deductions using custom software and processed payroll in alignment with established deadlines.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Collaborated with management to gather, consolidate, and organize information for employee and union meetings, facilitating effective communication.
Scale House Operator
Sims Metal Management
09.2000 - 09.2019
- Operated weigh scales, issuing tickets to ensure accurate measurements for transactions.
- Ensured compliance with safety regulations to minimize injury risks and align with company objectives.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to the appropriate person.
- Collaborated with the Logistics and Operations Dept to create an efficient schedule for loading and unloading materials.
- Developed daily inventory reports for management and logistics department to optimize material movement while adapting to global market fluctuations.
Education
Phlebotomy Certification - Phlebotomy
Medical Career Academy
Highland, IN03-2019
High School Diploma -
George Washington High School
East Chicago01-1986
No Degree - Business
Purdue University
Hammond, INSkills
- Office management
- Office organization
- Record keeping
- File management
- Data entry
- Customer service
- Client communication
- System management
- Analytical thinking
- Bilingual
Languages
Spanish
Timeline
Paratransit Operator
VIA Metropolitan Transit
08.2025 - 05.2026
Compliance Administrator
Real Value Rx
08.2022 - Current
Payroll Administrator
SP+ Parking
09.2019 - 07.2021
Scale House Operator
Sims Metal Management
09.2000 - 09.2019
Phlebotomy Certification - Phlebotomy
Medical Career Academy
High School Diploma -
George Washington High School
No Degree - Business
Purdue University