Veronica Piceno
Perris,CA
Summary
Bilingual Patient Service Representative with extensive experience in the Medical Field, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient data entry. Skilled in managing patient flow and ensuring accurate billing, contributing to streamlined operations and improved service.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Riverside Medical Clinic
08.2021 - Current
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed patient inquiries and concerns, providing accurate information and support.
- Coordinated insurance verification processes to streamline patient billing procedures.
- Greeted and assisted patients with check-in procedures.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Scheduled patient appointments efficiently using electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified patient insurance eligibility and entered patient information into system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Managed scheduling logistics for inbound and outbound calls, optimizing resource allocation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Medical Assistant
Synovation Medical Group
02.2015 - 07.2021
- Managed patient scheduling and appointment coordination, ensuring efficient office operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining accurate medical records, adhering to compliance standards and regulations.
- Implemented electronic health record (EHR) systems to streamline documentation processes.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Posted payments and charges to patient accounts and participated in billing processes.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Verified patient insurance eligibility and entered patient information into system.
Medical Receptionist
HealthCare Partners Medical Group
03.2008 - 01.2011
- Managed patient scheduling to optimize appointment flow and enhance clinic efficiency.
- Processed patient registrations, ensuring accuracy of information and compliance with healthcare regulations.
- Coordinated communication between patients and healthcare providers to facilitate timely follow-ups.
- Implemented electronic health record updates, improving data retrieval speed and patient care coordination.
- Oversaw daily operations of front desk activities, ensuring adherence to organizational policies and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Medical Assistant - Medical Assistant
Bryman College
CA01-1994
High School Diploma -
Rosemead High School
Rosemead, CA06-1993
Timeline
Patient Service Representative
Riverside Medical Clinic
08.2021 - Current
Front Office Medical Assistant
Synovation Medical Group
02.2015 - 07.2021
Medical Receptionist
HealthCare Partners Medical Group
03.2008 - 01.2011
Medical Assistant - Medical Assistant
Bryman College
High School Diploma -
Rosemead High School