Hi, I’m
Veronica Pimentel
11109 Desoto Rd,FL
Summary
Highly motivated and committed bilingual Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to the clinic environment.
Overview
12
years of professional experience
Work History
USFTGP
Medical Assistant
12.2015 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Completed EKGs and other tests per patient's need.
Lourdes Hospital
Surgical Technologist
12.2013 - 11.2015
Job overview
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Maintained high infection control standards.
Lourdes Medical Associates
Medical Assistant/Office Supervisor
05.2012 - 12.2013
Job overview
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced operational costs through careful budget management and resource allocation.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Omega InstituteBlackwood, NJ
Certified Surgical Technologist from Surgical Technology
2012
Concorde Career College Tampa, FL
Certified Medical Assistant from Medical Assisting
2007
Thomas Jefferson High SchoolTampa, FL
High School Diploma
2005
Skills
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Reliable team player
- CPR
- Complex Problem-Solving
- Fluent in Spanish
- Professional Bedside Manner
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
Languages
Spanish
Full Professional
Timeline
Medical Assistant
USFTGP
12.2015 - Current
Surgical Technologist
Lourdes Hospital
12.2013 - 11.2015
Medical Assistant/Office Supervisor
Lourdes Medical Associates
05.2012 - 12.2013
Omega Institute
Certified Surgical Technologist from Surgical Technology
Concorde Career College
Certified Medical Assistant from Medical Assisting
Thomas Jefferson High School
High School Diploma
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