Veronica Pinto
Sun Valley,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Manager/Program Manager
Center For Living And Learning
09.2020 - Current
- Answered high volume of phone calls and email inquiries
- Managed filing system, entered data and completed other clerical tasks
- Complete forms, reports, logs and records to quickly handle all documentation for human resources
- Receive and process supportive service request for all programs working with higher level administrative teams of the organization
- Screen calls and emails and initiated actions to respond or direct messages for managers
- Implement updated policies and practices for organization and monitored effect
- Review gathered documents and data to prepare issues for discussion and reports
- Update spreadsheets and databases to track, analyze, and report on performance on CalCRG contract
Dental Assistant
Omega Dental Group
03.2010 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Customer Care Specialist
Southbay WIB (Center for Living and Learning)
11.2019 - 09.2020
- Answered phone calls for 8 different businesses through five9 software.
- Facilitated and executed car donations nationwide
- Kept track of cancelations on a weekly basis and monitored follow-ups with donors at all points
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call flow processes for more efficient response times and increased productivity.
Receptionist
Pope Plastics
01.2014 - 05.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Dental Assistant Diploma -
Everest College
Reseda, CAHigh School Diploma -
West Valley Occupational Center
Woodland Hills, CASkills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Appointment Scheduling
- Call Center Operations
Timeline
Administrative Manager/Program Manager
Center For Living And Learning
09.2020 - Current
Customer Care Specialist
Southbay WIB (Center for Living and Learning)
11.2019 - 09.2020
Receptionist
Pope Plastics
01.2014 - 05.2016
Dental Assistant
Omega Dental Group
03.2010 - Current
High School Diploma -
West Valley Occupational Center
Dental Assistant Diploma -
Everest College
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