Veronica Pittman
Farber,NC
Summary
Dynamic and compassionate professional with a proven track record at Alorica for enhancing customer satisfaction through clear communication and problem-solving skills. Expert in documentation preparation and community outreach, demonstrated across various roles including a significant impact as a Community Service Volunteer. Achieves results by leveraging a strong vocabulary and a flexible schedule to meet and exceed objectives.
Overview
15
15
years of professional experience
Work History
Community Service Volunteer
Where The Healing Being
10.2021 - Current
- Exhibited excellent communications and customer service relations skills.
- Positively impacted lives of countless individuals within community by dedicating time, energy, and passion towards meaningful causes as student volunteer.
- Completed research, compiled data, and assisted in timely reporting.
- Enhanced community outreach by organizing and participating in various volunteer events.
- Encouraged community engagement, organizing neighborhood meetings to discuss local issues and develop solutions.
- Facilitated five annually outreach activities to build community awareness .
Caretaker
Johnnie Moore Produce
05.2023 - 06.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical professional.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation.
Insurance Claims Adjuster( Temporary Assignment)
East Carolina Physicians
04.2022 - 12.2022
- Evaluated over fifty insurance claims daily to ensure accuracy and compliance.
- Investigated claim details to support resolution and processing.
- Verified numerous policy coverage to facilitate accurate claim adjustments.
- Processed claims to meet regulatory and company guidelines.
- Examined claims forms and other records to determine insurance coverage.
- Analyzed hundreds of documentation for processing claims, minimizing errors.
Pharmacy Technician
Wal-Mart Pharmacy
02.2018 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Care Representative
Alorica
01.2014 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Patient Care Representative
Convergys
02.2010 - 04.2015
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Associate of Arts - Business Administration And Management
Pitt Community College
Winterville, NC12-2025
High School Diploma -
Pitt Community College
Winterville, NC08-2004
Skills
- Problem-Solving
- Flexible Schedule
- Client Advocacy
- Public Speaking
- Clear Communication
- Deadline-oriented
- Strong Vocabulary
- 41 WPM
- Documentation preparation
- Community outreach
- Activity planning
- Answering phones
Accomplishments
Certificate:
Business Administration Management Application and Principles
Timeline
Caretaker
Johnnie Moore Produce
05.2023 - 06.2024
Insurance Claims Adjuster( Temporary Assignment)
East Carolina Physicians
04.2022 - 12.2022
Community Service Volunteer
Where The Healing Being
10.2021 - Current
Pharmacy Technician
Wal-Mart Pharmacy
02.2018 - 03.2020
Customer Care Representative
Alorica
01.2014 - 06.2019
Patient Care Representative
Convergys
02.2010 - 04.2015
Associate of Arts - Business Administration And Management
Pitt Community College
High School Diploma -
Pitt Community College
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