Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Veronica Porter

Las Vegas,NV

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Supervisor

Volcom
Las Vegas, NV
07.2023 - 06.2024
  • Developed and maintained customer relationships by providing excellent customer service.
  • Monitored employee performance and provided feedback to motivate team members to reach their goals.
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
  • Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
  • Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Increased sales by optimizing in-store promotional strategies.
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.
  • Enhanced customer loyalty programs, resultingin an increase in repeat customers.
  • Dealt with customer complaints and rectified product and service issues.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Researched out-of-stock items to find additional inventory in other store locations.

Credit Specialist

Forever 21
Las Vegas, NV
01.2023 - 07.2023
  • Provided recommendations for appropriate credit limits and terms.
  • Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Assisted department by taking on additional jobs to assist staff and fill in for absent team members.
  • Recommended approval or disapproval of different loan types based on established criteria.
  • Provided customer credit information to official representatives from banks and other financial institutions.

Bartender

Fat Tuesday
Las Vegas, NV
03.2022 - 01.2023
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.

Assistant Operations Manager

EOS Fitness
Las Vegas, NV
04.2021 - 01.2023
  • Recruited, hired, trained, evaluated, and supervised staff members.
  • Provided guidance and support to team members in order to meet project deadlines.
  • Ensured compliance with safety regulations and industry standards.
  • Ensured that all operational tasks were completed within established timeframes.
  • Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
  • Drafted policies, procedures, and protocols related to operations management.
  • Maintained accurate records of financial transactions and employee data.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.

Education

GED -

Mission Viejo High School
Mission Viejo, CA
06-2004

Skills

  • Vendor Management
  • Staff Training and Development
  • Sales strategy development
  • Relationship building and management

Certification

  • Bartender Certification ( ABC School of Bartending)
  • Make Up Certification
  • AED & CPR Certified ( American Heart Association)

Affiliations

  • Currently investing time on online courses to obtain a USASF Legality Official Certification.
  • Cheer mom and love to watch my daughter succeed in All Star Cheer

Timeline

Retail Sales Supervisor

Volcom
07.2023 - 06.2024

Credit Specialist

Forever 21
01.2023 - 07.2023

Bartender

Fat Tuesday
03.2022 - 01.2023

Assistant Operations Manager

EOS Fitness
04.2021 - 01.2023

GED -

Mission Viejo High School

Similar Profiles

CREATE PROFILE
Veronica Porter