Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Porter

Las Vegas,NV

Summary

Experienced with handling passenger inquiries, ticketing, and baggage issues. Utilizes communication and problem-solving skills to ensure seamless travel experiences. Track record of maintaining composure and professionalism in high-pressure environments.

Customer operations professional, prepared and results-driven, bringing valuable experience in customer service management. Known for team collaboration and flexibility in dynamic environments. Proficient in problem-solving and communication, valued for reliability and adaptability.

Overview

2026
2026
years of professional experience

Work History

Customer Service Agent

Unifi - Spirit Airlines
07.2024 - 06.2025
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.

Supervisor

Volcom
05.2022 - 07.2024
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Credit Specialist

Forever 21
10.2022 - 02.2023
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Made decisions and recommendations about extending lines of credit.
  • Performed credit reviews on corporations to assess financial conditions.

Bartender

Fat Tuesday
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
  • Reduced wait times for guests by efficiently managing the queue and expediting orders in a timely manner.
  • Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.
  • Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
  • Elevated guest experience with personalized cocktail recommendations based on their preferences.
  • Consistently met or exceeded performance targets set by management for drink sales and guest satisfaction scores.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.

Assistant Operations Manager

EOS Fitness
  • Partnered with sales teams to identify opportunities for upselling or cross-selling products/services that resulted in enhanced revenue growth.
  • Implemented new training programs to enhance employee skills and knowledge, boosting overall team competency.
  • Coordinated schedules, resources, and project plans for the successful completion of customer-focused initiatives.
  • Managed a team of customer service representatives, providing support, guidance, and regular performance evaluations.
  • Developed strong relationships with clients through consistent communication and personalized assistance.
  • Oversaw daily operations to ensure smooth functioning of the department and adherence to company policies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Baldwin High School
Maui Meadows, HI

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Airline policies
  • Baggage handling
  • Customer relations
  • Flight scheduling
  • Reservation management
  • Passenger assistance
  • Active listening
  • Regulatory compliance
  • Sabre software
  • Travel bookings
  • Reservation software
  • Lost baggage tracing
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Adaptability and flexibility
  • Ticketing system
  • Airport security awareness
  • Team leadership
  • Safety protocols and procedures
  • Phone etiquette
  • Microsoft office
  • Complaint handling
  • Payment processing
  • Record keeping

Timeline

Customer Service Agent

Unifi - Spirit Airlines
07.2024 - 06.2025

Credit Specialist

Forever 21
10.2022 - 02.2023

Supervisor

Volcom
05.2022 - 07.2024

Bartender

Fat Tuesday

Assistant Operations Manager

EOS Fitness

Baldwin High School

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Veronica Porter