Veronica Potts
Albuquerque,NM
Summary
Detail-driven Compliance Officer focused on maximizing company compliance with applicable laws and standards. Adept in organizational development and operations management. Expert in navigating regulatory landscapes and enhancing compliance frameworks. Demonstrated leadership in team management and operational excellence, achieving significant improvements in compliance adherence and operational efficiency. Skilled in corporate communications and analytical thinking, driving strategic initiatives and fostering cross-departmental collaboration.
Overview
27
27
years of professional experience
Work History
VP Compliance Officer
Century Bank
05.2023 - Current
- Collaborates closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals, and ensure that compliance risks are identified and addressed.
- Monitors and analyzes trends and changes in regulations, laws, rules and guidance affecting the bank (state and federal) and advises management of results.
- Collaborates with training department to assure proper compliance training.
- Tracking annual compliance tasks and required annual policy updates
- Coordinates compliance audits with the Internal Auditor, reviews compliance audit results including Internal, Compliance and Branch Audits. Acts as a liaison between internal auditor and managers. Tracks and follows up on outstanding remediation items.
Professional Development
03.2024 - 03.2024
American Bankers Association Foundational Compliance School
VP Compliance Officer
Legacy Mortgage LLC
12.2008 - 04.2023
- Research evaluate and interpret state and federal laws and regulations and assist in improving business practices. Provide guidance and training.
- Create, review and update policies including but not limited to Fair Lending, ECOA, HMDA, RESPA and TILA
- Responsible for annual HMDA LAR submission.
- Create and maintain Quality Control Program.
- Respond and maintain records on third party QC audit including Post funding discretionary and Random audits.
- Manage and supervise Compliance employees.
- Vendor Management
- MSA monthly management
- Appraisal desk oversight and management
- One of three Encompass Administrators.
Operations Manager
First Community Bank
04.2005 - 11.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
Loan Processor
RBC Mortgage
04.2004 - 04.2005
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Fulfillment Team Manager
Washington Mutual Bank
06.1997 - 04.2004
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed integration of loans from multi-state retail sales production offices.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
High School Diploma -
JM Hanks High School
El Paso Texas Skills
- Regulatory Compliance
- Policies and Procedures
- Organizational Development
- Operations Management
- Corporate Communications
- Analytical and Critical Thinker
Timeline
Professional Development
03.2024 - 03.2024
VP Compliance Officer
Century Bank
05.2023 - Current
VP Compliance Officer
Legacy Mortgage LLC
12.2008 - 04.2023
Operations Manager
First Community Bank
04.2005 - 11.2008
Loan Processor
RBC Mortgage
04.2004 - 04.2005
Fulfillment Team Manager
Washington Mutual Bank
06.1997 - 04.2004
High School Diploma -
JM Hanks High School
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