Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Prada

San Jose,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

American Airlines
08.1996 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Ensure that government rules and requirements are followed in reference to domestic and international travel.
  • Air to ground communication, balancing aircraft weight, assigning gates and ensuring on ground safety of all aircraft.

Accounting Assistant /Administrative Assistant

Advanced Chemical Transport
09.2005 - 11.2008
  • Aided with general office work such as answering the phone and routing calls appropriately and maintaining files.
  • Composed correspondence and mailing lists for customers.

Education

High School Diploma -

Independence High School
San Jose, CA
06.1994

Skills

  • Complaint Resolution
  • Customer Relations
  • Administrative Support
  • Conflict Resolution
  • Travel Planning
  • Filing
  • Active Listening
  • Data Entry

Timeline

Accounting Assistant /Administrative Assistant

Advanced Chemical Transport
09.2005 - 11.2008

Customer Service Representative

American Airlines
08.1996 - Current

High School Diploma -

Independence High School

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Veronica Prada