Veronica Rainey
Milwaukee,WI
Summary
Experienced non-medical Care Provider offering 8 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
9
9
years of professional experience
Work History
Personal Care Worker
Ilife
01.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Housekeeping and Laundry Attendant
Hales Corners Care Center
01.2024 - 04.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Housekeeper
Armark
08.2023 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Server
McDonald's Restaurant
04.2015 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
Wisconsin Department of Public Instruction
Milwaukee, WI10.2018
Skills
- Client Confidentiality
- Personal Hygiene Assistance
- Compassionate Caregiving
- Behavioral Management
- Customer Service
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Cash handling and management
Timeline
Housekeeping and Laundry Attendant
Hales Corners Care Center
01.2024 - 04.2024
Housekeeper
Armark
08.2023 - 02.2024
Personal Care Worker
Ilife
01.2016 - Current
Server
McDonald's Restaurant
04.2015 - 04.2017
GED -
Wisconsin Department of Public Instruction
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